National Express improves security and flexibility with 8×8 and PCI Pal 8X8 XCaaS deployment includes SecurePay,…
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So Why is Inbound Customer Service So Important?
So why is Inbound Customer Service So Important to contact centres? FM Outsource highlights the many…
Cyara Resolves Chatbot Failures with Testing Capabilities
Cyara Resolves Common Chatbot Failures with New Testing Capabilities for the contact centre Latest Botium chatbot…
Multilingual Contact Centres and Staffing Challenges
How Can Multilingual Contact Centres Alleviate Staffing and Operational Challenges? Justin Custer, CEO of ChatLingual Hint:…
Intelligent Virtual Agents: 3 Ways to Personalise Your CX
Intelligent Virtual Agents: 3 Ways to Personalise Your CX in your contact centre – On Demand…
How to Make the Move to 24-Hour Customer Care
How to make the move to 24-hour customer care in the contact centre Jonny Campbell, Head…
IPI Provides Career Mentoring for Young People
IPI, the UK’s leading digital contact centre specialist, provides career mentoring for young people with UK…
What about putting the ‘Omni’ Back in the Omnichannel?
Putting the ‘Omni’ Back in the Omnichannel – So what is Omnichannel & why does it…
IPI Receives ‘Best Companies to Work For’ Accreditation for Second Year
IPI Receives ‘Best Companies to Work For’ Accreditation for Second Consecutive Year Company awarded three-star rating…
CX Leaders Plan Increase Investment in Contact Centre AI
79% of CX Leaders Plan to Increase Investment in Contact Centre AI and Automation Global Talkdesk…
UK Contact Centres Close to Breaking Point according to Survey
UK contact centres close to breaking point according to new global survey – Contact centre leaders…
Medallia to Acquire Mindful, Global Leader in Contact Centre Callback Tech
Medallia to Acquire Mindful, the Global Leader in Contact Centre Callback Technology Medallia, Inc., the global…
Pindrop & Odigo Partner to Provide Voice Authentication & Fraud Detection Tech
Pindrop and Odigo Partner to Provide Leading Voice Authentication and Fraud Detection Technology to Odigo Customers …
European Contact Centre as a Service (CCaaS) Market 2021
Frost & Sullivan Frost Radar: European Contact Centre as a Service (CCaaS) Market, 2021 DOWNLOAD REPORT…
Achieving a High-Performance Contact Centre Culture
A Leader’s Guide to Achieving a High-Performance Contact Centre Culture Contact centre leaders must prioritize culture…
Contact Centre Best Practices: Designing Customer Conversations
According to Gartner, a high percentage of businesses will have abandoned their chatbots and virtual agent…
3 Reasons your Contact Centre Agent’s Well-Being is Broken
3 Reasons your Contact Centre Agent’s Well-Being is Broken – Contact centre customer engagements tend to…