Capita plc have announced it has secured a five-year agreement to deliver front-line customer support services…
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Auto Windscreens Contact Centre Celebrates 169,000 Webchats
Auto Windscreens contact centre is celebrating handling more than 169,000 webchats with a special fifth birthday…
A New Era for Workforce Management in the Contact Centre
A new era for Workforce Management in the contact centre – As we get to grips…
Quantanite Expand Leadership Team further with New CCO
Customer Experience Solutions and Outsourcing – Experts, Quantanite, expand Leadership Team further with new CCO Quantanite,…
White Paper Convergence of Customer Engagement Technologies
Sabio Group Unveils New White Paper on the Convergence of Customer Engagement Technologies » Newly released…
Eight Actionable CX Insights to Increase Customer Success
Eight actionable CX insights to increase customer success in the contact centre – The benefits of…
True Cloud vs Fake Cloud: What’s the Difference?
True Cloud vs Fake (Hosted) Cloud: What’s the Difference and Why it Matters In his latest…
Lemon Contact Centre Wins Contract with Hi-Tech Guardian Angel
Teesside-based Lemon Contact Centre has won a contract to support a hi-tech ‘guardian angel’ personal safety…
Contact Centre Scripting Templates For ‘Difficult Customers’
Contact Centre Scripting Templates to Help Deal with Difficult Customers – an eBook from MaxContact –…
Stagecoach Officially Opens New Contact Centre in Perth
Stagecoach, the UK’s largest bus and coach operator, have officially opened their new flagship contact centre…
Improving Patient CX Within Healthcare Contact Centres
How to Improve the Patient Experience Within Healthcare Contact Centre Operations – Business Systems discusses In…
Contact Centre Best Practices in the Era of PCI DSS 4.0
Keep Calm and Simplify: Contact Centre Best Practices in the Era of PCI DSS 4.0 With…
Consumers Are Calling the Shots for when to Self-Serve
Consumers are calling the shots for when to self-serve, according to CCMA research According to research…
storm RECORDER Certified By Microsoft Teams For Compliant Recording
storm® RECORDERTM Certified By Microsoft Teams For Compliant Recording – Leading cloud communications and contact centre…
MaxContact Builds on Record Year of Growth with New VP of Engineering
Fast-growing contact centre specialist MaxContact builds on record year of growth with new VP of Engineering…
ChatLingual Accelerates Global Expansion with UK Headquarters
ChatLingual, the global, multilingual contact centre platform provider, today announced new UK Headquarters as it expands…
Has Work From Home Lead To A Nation Of Slackers?
So… did Work From Home Lead To A Nation Of Slackers Watching Netflix? In the early…
Staff Wellbeing & Engagement in your Contact Centre
Staff wellbeing and engagement in your contact centre: Why your business success depends on it. MaxContact…
Content Guru Adds New Workforce Management Function
Content Guru Adds New Workforce Management Functionality to Optimise Contact Centre Agent Adherence Leading cloud customer…