New AI solution from Netcall empowers organisations and contact centres to predict future outcomes and automate…
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Addressing Contact Centre Agent Stress with Technology
addressing agent stress with well-designed technology – The contact centre agent is the lifeblood of any…
Calabrio Paves Way for SA’s Cloud Contact Centre WFO Journey
Calabrio paves the way for South Africa’s cloud contact centre WFO journey alongside AWS Cape Town…
Poor Mental Health Costs Contact Centres Almost £1bn A Year
Poor mental health costs UK contact centres almost £1 billion each year – MaxContact is calling…
Cyara Provides Free GDPR Compliance Checker for Chatbots
Cyara provides free GDPR compliance checker for chatbots Free test to identify GDPR compliance for chatbots…
Journeycall Contact Centre Secures TfL Contracts
Journeycall, an Arbroath based outsource contact centre, has won three outsource contract extensions with Transport for…
Inner Circle Guide to Cloud-based Contact Centre Solutions
“The Inner Circle Guide to Cloud-based Contact Centre Solutions”, with data from over 200 UK organisations,…
eGain Knowledge Hub Available for Cisco Webex Contact Centre
eGain Knowledge Hub™ Now Available for Cisco Webex Contact Centre Embedded in the Cisco Webex Contact…
Talkdesk Webinar: Contact Centre Masterclass
Contact centres today are facing unprecedented levels of turnover, combined with low agent engagement and a…
What do customers really think about Contact Centres today?
What do customers really think about contact centre services today? The Call Centre Management Association (CCMA),…
True vs Fake Cloud: What’s the Difference & Why Does It Matter?
True vs Fake Cloud: What’s the Difference and Why Does It Matter? Learn how to ask…
Puzzel Expands Its Cloud Contact Centre Offering
Puzzel expands cloud contact centre offering with Smart Chatbot and Performance Management solutions Puzzel, the leading…
Remote Working is Risky but doesn’t have to be
Remote working is a risky business – but doesn’t have to be with secure card payments…
FM Outsource Celebrates 10 years and Growth Success
FM Outsource, a Bury-based contact centre provider of innovative outsourced customer service solutions for some of…
One Size Fits All Approach Won’t Meet Evolving Customer Demands
A one size fits all approach won’t meet evolving customer demands within the contact centre –…
The Future of Secure Omni-Channel Payments
The future of secure omni-channel payments in a post-pandemic world Contact Centre Download from CardEasy This…
From Start-Up to Standard: How Omningage Emerged from the Cloud
From start-up to standard: How Omningage emerged from the cloud – Daniel Solomon (MD Omningage) A…
Infobip Partner with BT to Enhance CX Offering for UK Businesses
Infobip partners with BT to enhance customer experience offering for businesses in the UK Infobip, the…
How to Reduce Response Times in the Contact Centre
Customer Service Response Times Guide – Your customers expect rapid responses from your contact centre New…