Customer Touch Point launches a new service to help businesses improve accessibility across customer contact within the contact centre
Customer Touch Point, a customer experience consultancy and technology provider, has today announced a new service to help customer facing businesses be more open and accessible.
The Customer Experience Accessibility Audit is designed to help businesses to assess how easy or difficult it is for customers with an accessibility need to contact them and resolve their query quickly and effortlessly; as well as lay out a detailed and practical plan to improve accessibility across the customer journey.
The latest evidence gathered by Customer Touch Point suggests that there are 18.4 million people in the UK with an accessibility skills gap, and that businesses that fail to meet their needs are not only losing out on £17 billion of annual spending power, but they are also opening themselves up to millions of pounds in fines.
Commenting on the new service Rick Kirkham, Founder and Director of Customer Touch Point said,
“Ensuring customer accessibility for all is both a legal obligation and a massive business opportunity. But more importantly, it’s the right thing to do. More and more businesses are aware of supporting customers with a disability or accessibility need, but often struggle to know at what points in the customer journey there are issues.”
“This is exactly what the customer experience audit pin-points, as well as providing practical recommendations on what to change and how.”
For businesses interested in finding out more about the audit they can register their interest via the Customer Touch Point website or send an email to firstname.lastname@example.org.
For additional information on the Customer Experience Accessibility Audit from Customer Touch Point Click Here
Customer Touch Point takes a ‘people-first, technology second’ approach to customer experience. Everything they do is based on using a pragmatic combination of human intelligence and emotional understanding to give CX leaders the right tools for the job, and the very best experience for their customers.
Using a unique methodology and a genuine passion for doing the right thing, Customer Touch Point has helped over 500 organisations in every major sector to uncover and solve their customer contact challenges.
Customers include Nestle Purina, Legal & General and Ikano Bank.
For additional information on Customer Touch Point view their Company Profile