How to Build a Customer Journey Map that Works
How to build a customer journey map for your contact centre that works – Read on to discover how to…
Customer Touch Point
Customer Touch Point Launches Service to Help Businesses Improve Accessibility
Customer Touch Point launches a new service to help businesses improve accessibility across customer contact within the contact centre Customer…
5 Steps to Improve Your Customer Services Accessibility
5 steps to improve your customer services accessibility or how to create an accessible-for-all customer contact centre operations – Rick…
Top 12 CX Chatbot Mistakes in the Contact Centre
Top 12 CX Chatbot mistakes happening now in your Contact Centre – Rick Kirkham, Customer Touch Point If you have…
Key CX Challenges in Travel Sector – and How to Solve them
Key CX challenges in the travel sector – and how to solve them -Rick Kirkham, Founder and Managing Director, Customer…
Digital Transformation Needs to Focus on more than just Digital
Why digital transformation needs to focus on more than just digital in the contact centre – Rick Kirkham, Founder and…
Improving Customer Services Accessibility in Contact Centres
Improving customer services accessibility in Contact Centres – Book your CX accessibility audit today with Customer Touch Point Why is…
Achieving Instant Impact Across your Customer Experience Strategy
Achieving instant impact across your customer experience strategy Your practical guide to achieving instant impact across your CX strategy from…
Improving Accessibility in Customer Service in Contact Centres
Improving Accessibility in Customer Service and Why it makes good business sense Whilst businesses don’t go out of their way…
Customer Touch Point becomes Purple Member & ‘Committed to Disability’
Customer Touch Point is pleased to announce that it has become a Purple Member and ‘Committed to Disability.’ New membership…
eBook – Achieving Instant Impact in Customer Experience
CTP Latest ebook for contact centres – Achieving Instant Impact in Customer Experience – Five Steps to Success CTP’s latest…
Customer Touch Point adds Emotion-Detecting Analytics
Customer Touch Point adds emotion-detecting analytics to portfolio following deal with Avoira Customer Touch Point has agreed a reseller partnership with Avoira which…
How To Reduce Average Handling Times & Call Volumes
How To Reduce Average Handling Times & Call Volumes in your contact centre – Rick Kirkham, Founder and Managing Director…