Achieving Instant Impact Across your Customer Experience Strategy
Achieving instant impact across your customer experience strategy Your practical guide to achieving instant impact across your CX strategy from…
Customer Touch Point
Improving Accessibility in Customer Service in Contact Centres
Improving Accessibility in Customer Service and Why it makes good business sense Whilst businesses don’t go out of their way…
Customer Touch Point becomes Purple Member & ‘Committed to Disability’
Customer Touch Point is pleased to announce that it has become a Purple Member and ‘Committed to Disability.’ New membership…
eBook – Achieving Instant Impact in Customer Experience
CTP Latest ebook for contact centres – Achieving Instant Impact in Customer Experience – Five Steps to Success CTP’s latest…
Customer Touch Point adds Emotion-Detecting Analytics
Customer Touch Point adds emotion-detecting analytics to portfolio following deal with Avoira Customer Touch Point has agreed a reseller partnership with Avoira which…
How To Reduce Average Handling Times & Call Volumes
How To Reduce Average Handling Times & Call Volumes in your contact centre – Rick Kirkham, Founder and Managing Director…