“The 2023-24 UK Customer Experience Decision-Makers’ Guide” is based on hundreds of surveys with UK businesses,…
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Enhancing Contact Centre Payments Through AI
PCI Pal is Enhancing Contact Centre Payments Through the Power of AI PCI Pal partners with…
Consumers Welcome Contact Amidst Rising Cost of Living
Consumers welcome proactive contact from organisations amidst the rising cost of living. Two out of three…
Mishearing Customer Calls Costs Contact Centres £246m a Year
Say what? Mishearing on customer calls costing contact centres £246m a year Research from ContactBabel, sponsored…
Sabio Launch Wellbeing Companion Solution
Sabio Group Launches Groundbreaking Wellbeing Companion Solution as part of major Programme » The Wellbeing Companion…
The Leader’s Guide to CX – Download the Guide NOW!
The Leader’s Guide to CX – How Legacy Systems Prohibit Great Customer Experience according to new…
AI-powered updates to Jabra PanaCast 50
AI-powered updates to Jabra PanaCast 50 revolutionises hybrid video conferencing » One of the first Microsoft…
Capita wins £50m Contract with City of London Police
Capita plc have announced it has been awarded a contract by the City of London Police…
So What’s the Best Accent in the Contact Centre?
So what’s the best accent to have in the contact centre? The good folk at Sheffield…
Cloud Contact Centre Guide: Moving CX Centre Stage
Customer service expectations are higher than ever, especially as a result of the recent pandemic which…
Managing Demand Effectively Through Scalability & Proactivity
Managing demand effectively through scalability and proactivity through the contact centre Martin Taylor, Co-Founder and Deputy…
Sarah Hunt To Launch Contact Centre Training Programme
Greenbean welcomes Sarah Hunt as Associate Director of Client Solutions to launch the contact centre training…
Delivering Sales Through Service: How to do so Effectively
Delivering Sales Through Service: How to do so Effectively How to Deliver Sales Through Service Through…
Institute of Export opens Peterborough Contact Centre
Institute of Export opens new contact centre in Peterborough to enhance its support for traders The…
AO On Recruitment Drive at Bolton Contact Centre
The online electrical retailer, AO, have announced the expansion of its customer service team at its…
Sentiment Analysis and the Tenant Satisfaction Measures
Sentiment Analysis and the Tenant Satisfaction Measures – Caroline Thomas, Senior CX Service Designer at Fournet…
The Contact Company Selects Calabrio to Power BPO Operations
Merseyside based contact centre with 1,500 people chooses technology to support ambitious growth plans Calabrio, the…
Contact Centre Report: Exceeding UK Customer Expectations
Contact Centre Report: “Exceeding UK Customer Expectations 2023-24” – Half of UK customers changed at least…
Netcall Giving Customers The Power to Smart Connect
Giving customers the power to smart connect Netcall has announced it is now working with UK…