Will HMRC’s new DG of Customer Service embrace innovative tools available to support her staff to…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
PCI Pal Announces Partners for Security & CX Conference
PCI Pal® announces partners for upcoming Payments: The Future of Security and CX Conference – Industry…
Predicting the Seven Future Trends for Contact Centres
Predicting the Unpredictable: Seven Future Trends for Contact Centres – Darren Rushworth, President of NICE Asia…
Contact centres Can Speed Up Phone Payments
Contact centres can speed up phone payments while giving agents and customers a frictionless experience. Contact…
After Lockdown Will Remote Customer Support Stay?
After UK Coronavirus Lockdown #3, Will Remote Contactless Customer Support be Here to Stay in contact…
Talkdesk Machine Learning with AWS Contact Centre
Talkdesk broadens machine learning with Amazon Web Services Contact Centre Intelligence Talkdesk collaboration with AWS CCI…
Capita Improves CX with Digital Voice Analytics
Capita improves customer experience with new digitally augmented real-time voice analytics Capita have announced the launch…
PCI Pal Offers Payment Security Guidance at PCI London
PCI Pal®, the global provider of cloud-based secure payment solutions, is confirmed as an exhibitor and…
Mitel Partnership with Noetica Delivers Major Wins in 2020
Mitel’s Strong Partnership with Noetica Delivers Major Wins in 2020 Mitel’s contact centre technology portfolio is…
FourNet’s ANTENNA Wins Top Comms Business Award
FourNet’s ANTENNA service scoops another top award – Win for shared Central Government communications service at…
Contact Centre Virtual Event: The Future of Security & CX
Contact Centre Virtual Event: PCI Pal Payments: The Future of Security & CX Learn about the…
Contact Centre Outsourer Substantial Investment
Despite the current economic challenges, Europa Contact Centre is starting the new year with big ambitions…
Xdroid Applauded for Voice & Facial Analytics
Xdroid Applauded by Frost & Sullivan for Its Innovative Voice and Facial Analytics Solution Portfolio –…
Boost Automation & Expand Customer Self-Service with AI
Contact Centre Talkdesk Webinar: Boost automation and expand customer self-service with Artificial Intelligence Tuesday, January 26…
Hull City Council and Civica Create 100 contact centre Jobs
Hull City Council is partnering with Civica, a global leader in software for public services, to…
FourNet ‘2021 & Beyond’ Remote Working White Paper
FourNet publishes latest ‘2021 & beyond’ Remote Working White Paperaimed at contact centre agents remotely working…
Conn3ct secures Position on G-Cloud 12 Framework
Conn3ct have announced they have secured its space on the UK public sector procurement framework, G-Cloud.…
The Changing Face of the Contact Centre Post Covid
The changing face of the contact centre – Derek Lewis, Head of Customer Experience at Maintel The…
CC33 Contact Centre Set to Create an Additional 400 Jobs
South Yorkshire based contact centre outsource company CC33 have announced it is to recruit an additional…