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The UK Contact Centre Industry is worth millions to the UK economy in addition to employing nearly 1.5 people

 

As such the industry has matured – It is now a case of contact centre decision makers knowing exactly what they want to improve the performance of their contact centre – it’s just a case of who can supply the product or service.

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callminer logo 400×200 may 2021

* CallMiner

Agent Coaching & Monitoring
+19
Agent Motivation Agent Scoring Analytics Artificial Intelligence Back Office Contact Centre Satisfaction Contact Centre Technology Customer Experience Employee Satisfaction Hosted Solutions Integrated Contact Centre Systems Natural Language Understanding (NLU) PCI Compliance Performance Management Quality Monitoring/Reporting Sales Performance Training Workforce Management Workforce Optimisation
britannic tech logo 400×200 nov 2022-min

Britannic

Call Handling
+31
Cloud Solutions Consultancy Contact Centre Satisfaction Contact Centre Technology CTI Customer Experience Customer Satisfaction Headsets Hosted Solutions Integrated Contact Centre Systems IVR Managed Services Mobile Solutions Multi-Channel Solutions Multi-Site Routing Multimedia Playback Multimedia Recording PBX/IP-PBX PCI Compliance Performance Management Process Automation Quality Monitoring/Reporting SaaS Screen Recording Social Media Software Solutions Technology Unified Communications Virtual Solutions Voice Recording Workforce Management
business systems 450

Business Systems

Agent Coaching & Monitoring
+41
Agent Desktop Agent Engagement Agent Motivation Agent Scoring AI and Agent Blended Communications Artificial Intelligence Back Office Blending Solutions Call Back Call Handling Call Recording Cloud Solutions Consultancy Contact Centre Satisfaction Contact Centre Technology Customer Experience Customer Feedback Customer Satisfaction Data Management Employee Satisfaction Gamification Hosted Solutions IVR Mobile Solutions Omni-Channel PCI Compliance Predictive Outbound Dialling Proactive Customer Contact Process Automation Quality Monitoring/Reporting Real Time Recurring (Tokenisation) Screen Recording Self Service Skill Based Routing Technology Unified Communications Virtual Agents & Chatbots Voice of the Customer Voice Recording Workforce Management Workforce Optimisation
cardeasy logo march 2022-min

CardEasy

ACD
+26
Agent Assisted Card Payments Analytics Call Back Cloud Solutions Contact Centre Technology Customer Experience Digital Payments Hosted Solutions IVR IVR Payments Managed Services Multi-Channel Solutions Multi-Site Routing Payments Role based Capabilities PBX/IP-PBX PCI Compliance PCI DSS Quality Monitoring/Reporting Real Time Recurring (Tokenisation) SaaS Self Service Self Service Payments Software Solutions Surveys Voice Recording Workforce Management
contact guru logo july 2022-min

Content Guru

  • Radius Court, Eastern Road, Bracknell, Berkshire. RG12 2UP.

  • 01344 852 350

ACD
+31
Agent Assisted Card Payments Agent Desktop Applications Integration Audio Messages & Branding Auto Attendant Benchmarking Call Recording Cloud Solutions Consultancy Contact Centre Technology CTI Customer ID & Verification Diallers e-Learning Events & Conferences Hosted Solutions IVR IVR Payments Mobile Apps Mobile Solutions Multimedia Recording Outbound Dialling PBX/IP-PBX Quality Monitoring/Reporting Screen Recording Service Desk Software Solutions Speech Automation Surveys Unified Communications Voice Recording
ctp logo september 2020

Customer Touch Point

Agent Assisted Card Payments
+54
Agent Desktop Agent Engagement Agent Scripting AI and Agent Blended Communications Analytics Artificial Intelligence Audio Messages & Branding Auto Attendant Blending Solutions Call Avoidance Call Deflection Channel of Choice Cloud Solutions Consultancy Contact Centre Satisfaction Contact Centre Technology CTI Customer Communications Customer Experience Customer Feedback Customer ID & Verification Customer Satisfaction FaceBook & WhatsApp Messaging Hosted Solutions Inbound and Outbound Messaging Integrated Contact Centre Systems Interactive Text Response (ITR) Interactive Voice Messaging IVR IVR Payments Managed Services Multi-Channel Solutions Multimedia Recording Natural Language Understanding (NLU) Omni-Channel PBX/IP-PBX PCI DSS Quality Monitoring/Reporting Real Time Recurring (Tokenisation) Real-Time Automation Self Service Self Service Payments SMS Messaging Social Media Software Solutions Speech Automation Surveys Technology Virtual Agents & Chatbots Virtual Solutions Voice Recording Wallboards Web Self Service Website Solutions
FourNet logo May 2020

FourNet

ACD
+23
Agent Desktop Analytics Applications Integration Call Analysis Call Recording Consultancy Customer Feedback Customer Interaction Diallers Hosted Solutions IVR Managed Services Multi-Channel Solutions PCI Compliance Performance Management Process Analysis Self Service Strategic Planning Training Unified Communications Virtual Solutions Voice Recording Workforce Management
ipi logo july 2021-min

IPI (IP Integration)

Artificial Intelligence
+17
Call Handling Call Recording Cloud Solutions Consultancy Contact Centre Satisfaction Contact Centre Technology Customer ID & Verification IVR Managed Services Omni-Channel PCI Compliance PCI DSS Self Service Unified Communications Voice of the Customer Workforce Management Workforce Optimisation
netcall 450

Netcall Technology Plc

ACD
+35
Agent Assisted Card Payments Agent Desktop Auto Attendant Blending Solutions Call Back Call Handling Cloud Solutions Contact Centre Technology CTI Customer Experience Customer Feedback Customer ID & Verification Customer Satisfaction Data Management Data Unification Diallers Hosted Solutions IVR IVR Payments Knowledge Base Knowledge Management Multi-Channel Solutions Multi-Site Routing Online Payments Outbound Dialling PCI Compliance PCI DSS SaaS Social Media Speech Automation Surveys Unified Communications Virtual Solutions Voice Recording Workforce Management
omningage logo may 2022-min

OMNINGAGE

Agent Assisted Card Payments
+50
Agent Coaching & Monitoring Agent Desktop Agent Engagement Agent Motivation Agent Scripting Analytics Call Handling Channel of Choice Cloud Solutions Contact Centre Satisfaction Contact Centre Technology CRM Customer Communications Customer Experience Customer Feedback Customer Satisfaction Customisable UI/UX Diallers Employee Satisfaction Gamification Helpdesks Integrated Contact Centre Systems IVR IVR Payments Multi-Channel Solutions Omni-Channel Outbound Dialling PCI Compliance PCI DSS Performance Management Quality Management Quality Monitoring/Reporting Real-Time Automation SaaS Service Desk Skill Based Routing Social Media Software Solutions Speech Automation Support Desks Surveys Technology Text Messaging Virtual Agents & Chatbots Virtual Solutions Voice Biometrics Voice of the Customer Wallboards Workforce Management Workforce Optimisation
puzzel 450

Puzzel

Agent Desktop
+76
Analytics Audio Messages & Branding Blending Solutions Call Analysis Call Avoidance Call Back Call Deflection Call Handling Call Recording Call Substitution Change Management Cloud Solutions Contact Centre Satisfaction Contact Centre Technology CTI Customer Communications Customer Experience Customer Feedback Customer ID & Verification Customer Interaction Customer Satisfaction Data Unification Diallers e-Learning Engagement Fulfillment Gamification Helpdesks Hosted Solutions Integrated Contact Centre Systems Interactive Voice Messaging IVR IVR Payments Knowledge Management Mobile Apps Mobile Messaging Mobile Solutions Multi-Channel Solutions Multi-Site Routing Multimedia Playback Multimedia Recording Nearest Store/Office Omni-Channel Online Payments Outbound Dialling Payments Role based Capabilities PBX/IP-PBX PCI Compliance PCI DSS Proactive Customer Contact Process Analysis Process Automation Quality Management Quality Monitoring/Reporting Real Time Recurring (Tokenisation) Role based Capabilities SaaS Self Service Self Service Payments Service Desk SMS Messaging Social Media Software Solutions Speech Automation Support Desks Surveys Technology Text Messaging Unified Communications Voice Messaging Voice of the Customer Voice Recording Wallboards Web Self Service Workforce Management Workforce Optimisation
route 101 logo dec 2022-min

Route 101

ACD
+80
Agent Assisted Card Payments Agent Coaching & Monitoring Agent Desktop Agent Engagement Agent Motivation Agent Scoring Agent Scripting AI and Agent Blended Communications Analytics Artificial Intelligence Auto Attendant Benchmarking Blending Solutions Call Avoidance Call Deflection Call Recording Change Management Channel of Choice Cloud Solutions Consultancy Contact Centre Satisfaction Contact Centre Technology CTI Customer Experience Customer Feedback Customer ID & Verification Customer Satisfaction Customisable UI/UX Diallers Disengagement e-Learning Employee Satisfaction Engagement FaceBook & WhatsApp Messaging Gamification Headsets Hosted Solutions Inbound and Outbound Messaging Integrated Contact Centre Systems Interactive Voice Messaging IVM IVR IVR Payments Knowledge Base Knowledge Management Leadership & Management Managed Services Mobile Apps Mobile Solutions Multi-Channel Solutions Multi-Site Routing Nearest Store/Office Omni-Channel OTT Messaging Outbound Dialling Outsourced Services PCI Compliance PCI DSS Performance Management Predictive Outbound Dialling Proactive Customer Contact Process Automation Quality Management Quality Monitoring/Reporting SaaS Screen Recording Self Service Self Service Payments Skill Based Routing Social Media Software Solutions Speech Automation Technology Unified Communications Virtual Agents & Chatbots Voice Biometrics Voice of the Customer Wallboards Workforce Management Workforce Optimisation
sensee logo 400×200 oct 2021-min

Sensee

Cloud Solutions
+19
Consultancy Contact Centre Technology Customer Experience Digital Workplace for Home/Hybrid Working Homeworker Security Solutions Homeworker Self-Secheduling Solutions Hosted Solutions Omni-Channel Outsourced Services PCI Compliance PCI DSS Recruitment and On-Boarding Solutions for Homeworking SaaS Technology Unified Communications Virtual Agents & Chatbots Virtual Solutions Work From Home Technology Workforce Management
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