With insights built on hard data, the 22nd annual edition of “The UK Contact Centre Decision-Makers’ Guide” is the largest and most comprehensive study of UK customer contact operations.
Covering digital service, customer experience, AI, omnichannel, technology, salaries, attrition and strategy, this report is the major source of real information about what’s actually happening in the UK’s customer contact industry.
You can receive it for free, along with the detailed “2025 UK Contact Centre HR & Operational Benchmarking” report (which is £375 to non-participants). Findings will be made exclusively available to participants in early January, a month before launch.
To take part in the Survey Click Here
If you have any questions, including seeing a copy of the questionnaire before completion, please email smorrell@contactbabel.com.
The deadline for survey completion is Friday 29th November.
ContactBabel is the contact centre industry expert, helping US and UK contact centres compare themselves to their closest competitors so they can understand what they are doing well, what needs to improve and how they can do this.
Our ongoing primary research helps businesses understand how technology, people and process best fit together, and how they will work collectively in the future.
For additional information on ContactBabel view their Company Profile
