Huawei Chooses Teleperformance as Outsource Partner
Huawei has chosen Teleperformance to manage their UK customer service and technical support through Teleperfomances’s Bristol contact centre Teleperformance has…
Teleperformance
Teleperformance Announce CEO for UK Contact Centre
Teleperformance Announce New CEO for UK and South Africa Contact Centre, Gary Slade Teleperformance has appointed Gary Slade as CEO…
Teleperformance Win Outsource Contact Centre Contract
Teleperformance has announced that it has secured a contact centre outsource contract supporting the Construction Skills Certification Scheme (CSCS). The…
Teleperformance Wins Major Banking Outsource Contract
The UK banking group CYBG has extended its outsource contact centre contract with Teleperformance, the worldwide leader in outsourced contact…
Teleperformance Win E.ON Contact Centre Contract
Teleperformance Wins Major E.ON Customer Service Contract Three-year contract announced to provide Customer Service and Sales Through Service activities. Teleperformance…
Teleperformance Contact Centre Win NHS contract
Teleperformance contact centre has been awarded a three-year outsource contract (with an option to extend up to five years) to…
Teleperformance Company of Year Award Contact Centre Industry
Teleperformance Wins Frost & Sullivan Company of the Year Award for the Contact Centre Industry in Europe Teleperformance’s best-in-class omnichannel…
Teleperformance Completes Contact Centre Investment
Teleperformance have announced it has reopened its Gateshead operations centre after a multi-million pound refurbishment. The eight month project has…
Teleperformance to Acquire LanguageLine Solutions LLC
Agreement by Teleperformance to Acquire LanguageLine Solutions LLC – Teleperformance will boost its presence in high-end business process outsourcing services…
Teleperformance Announces Outsource Agreement with Boots
Teleperformance UK and South Africa announces Outsource agreement with Boots UK Teleperformance have announced an agreement with Boots UK. in…
Teleperformance 800 Jobs at Enniskillen Contact Centre
Teleperformance have announced plans to create 800 jobs by 2018 at a new contact centre in Enniskillen. finance Minister Arlene…
Liberty Insurance Outsource contact centre operations to Teleperformance
More than 200 jobs at Liberty Insurance in Co Fermanagh have been secured after a deal was outsource its contact…
Liberty Insurance Outsource to Teleperformance
Liberty Insurance have announced that their Enniskillen contact centre operation is being outsourced to Teleperformance securing 200 jobs. The Outsource…
Frost & Sullivan Applaud Teleperformance
Frost & Sullivan Applauds Teleperformance’s Ability to Serve a Multichannel Contact Centre Outsourcing Market across the Complex European Region Based…
Time to stop talking about call centres?
Is it finally time to stop talking about ‘call centres’? Even the broader term ‘contact centre’ fails to acknowledge the…
Digital Revolution is Impacting Customer Experience
The stunning development and growth of digital technology in recent years has left few industries untouched. It has been the…
New channels are changing customer service
Veronica’s recent blog mentioned that the customer service industry has moved on from a focus on contact centres or how to…
Managing work-life balance
Smart phones are more than just phones today. Each of us is carrying a small computer in our pocket that…
Teleperformance set to grow in Kilmarnock during 2014
Teleperformance has announced that it plans to increase its workforce in Kilmarnock by up to 15 people a month throughout…