New research shows organisations are failing to grasp customer interaction needs – Over 70% of UK…
Tag: Research
Cloud Contact Centre Market 2015 Global Forecasts
Cloud Contact Centre Market 2015 – Global Forecast to 2020 for the $14.71 Billion Industry Research…
Jabra Research uncovers hours lost due to Workplace Distraction
Jabra Research uncovers hours lost due to Workplace Distraction – Jabra have launched their research report…
Callstream – Personal lines insurers outperform commercial lines in Contact Centre performance
Callstream research confirms that Personal insurers are outperforming their commercial counterparts in their ability to make…
Britannic Technologies Leverage Contact Centre Research Findings with Seminars
Britannic Technologies Leverage Contact Centre Research Findings with Innovative Seminars Britannic Technologies recently conducted research on…