PCI DSS Compliance: Whose responsibility is it anyway? By Rob Crutchington – Director at Encoded The…
Tag: Contact Centre
Ultracomms appoints Alan Quinlan as Channel Sales Director
Ultracomms, the Contact Centre solutions provider, appoints Alan Quinlan as Channel Sales Director to further develop…
Verint Systems Presents Honours at Annual Partner Summit
Verint Systems Presents Honours at Annual Partner Summit – EMEA Partners Recognised for Exceptional Performance in…
Sabio Wins Verint Marketing Excellence Award
Sabio wins Marketing Excellence Award at Verint’s EMEA Partner Summit – Recognition reflects successful launch of…
Sinclair Voicenet Enterprise Business Partner of the Year by NICE
Sinclair Voicenet have been Awarded Enterprise Business Partner of the Year for EMEA by NICE Systems…
Contact Centre: Ways to sell even more!
contact centre: ways to sell even more! In this article Ethan Sudgen of NMS Adaptive highlights…
Salesforce – Exceptional Customer Service Starts Right Here
The Road to Customer Service Success Starts with Service Cloud WATCH DEMO The customer service landscape…
Contact Centre Reputations Need to be Repaired, says Aspect
Contact centre reputations need to be repaired, says Aspect Cold callers continue to damage genuine customer…
Blog: Contact Centres Welcome Ultracomms!
At contact-centres.com we aim to provide the most up to date news and information to the…
DBF and Tipp24 A Winning Outsource Partnership
DBF and Tipp24 – A winning partnership with DBF has proved the value of outsourcing for…
Ofcom fines EE £1m over complaints handling failures
Ofcom today fined EE £1,000,000 for failing to comply with Ofcom’s rules on handling customer complaints.…
Contact Centre Investigated for Making Nuisance Calls
Contact Centre Investigated for Making Recorded Nuisance Calls – The Information Commissioner’s Office (ICO) has raided…
Eckoh Provides Hillarys with secure phone payment solutions
Secure payment solutions and multi-channel customer service provider Eckoh, has won a new three year contract…
Expolink Europe Ltd Unveils New Contact Centre Premises
Following Significant Growth, Expolink Europe Ltd Unveils New Contact Centre Premises in Chippenham Expolink Europe, leading…
Contact Centre Call Charge Changes need not be a headache
Call Charge changes do not need to be a headache for the Contact Centre – Industry…
Mitel appoints Jane Brett to accelerate Contact Centre sector sales
Mitel appoints Jane Brett to accelerate Contact Centre sector sales in EMEA as new portfolio improves…
Content Guru provide Cloud Contact Centre Services to Chubb
Content Guru and KPN Secure Deal with Chubb to provide Cloud Contact Centre Sevices Content Guru’s…
Intelecom Selected by fm24 for Facilities Management Help Desk
Intelecom, a provider of cloud-based contact centre solutions and its partner Strategic Communications Services (SCS) have…