Customer Interaction Center Achieves Oracle Validated Integration

Customer Interaction Center Achieves Oracle Validated Integration – Integration designed to help enterprises and contact centres…

Hosted & Cloud – Are they synonyms?

The future is in the cloud, or is it hosted? Are they different concepts or can…

Cloud Contact Centres Become a Reality for 2013

The ‘2013 Cloud Contact Centre Survey’ reveals an increasing number of UK contact centres have started…

Interactive Intelligence Secure IKEA contract

Home furnishing company, IKEA has updated its contact centre operations to Interactive Intelligence’s Customer Interaction Center™…

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