The Truth about Self Service, Bots & Intelligent Assistance Thomas Rodseth, VP of Product & Marketing…
Tag: Chatbots
Everything is Connected So Where Do You Start?
In A World Where Everything is Connected Where Do You Start? Webhelp’s global head of R&D,…
IMImobile Launches Chatbot Solution for Contact Centres
IMImobile, a cloud communications software and solutions provider that helps companies use mobile and digital technologies…
What 2017 has in store for Contact Centres – IMIMobile
Chatbots, Automation and Data security… What 2017 has in store for Contact Centres With so many…
OpenMarket Publish SMS Contact Centre Chatbots Survey
OpenMarket New Consumer Survey Reveals Massive Missed Customer Engagement Opportunity for Enterprises Not Leveraging SMS Chatbots…
Aspect Introduce Chatbot – Virtual Assistant Technology
Aspect Software Introduces Chatbot – “Virtual Assistant” Technology – Chatbot are designed with Aspect’s Natural Language…
Battle of the Chat Bots – Early Adopters Will Get Winning Edge
The Battle of the Chat Bots – how early adopters of Bots will get the winning…
Chatbots: The next step in the evolution of contact centres
Chatbots are the next step in the evolution of contact centres according to Magnus Geverts of…
Why Chatbots won’t Replace the Contact Centre Agent
Why chatbots won’t replace the contact centre agent – Bruce von Malitz, Managing Director at 1Stream…
Chatbot advises consumers on energy consumption
Oxxio Customers Get Personal Advice from Energy Buddy ‘O’ – Chatbot advises consumers on energy consumption…
Chatbots – Next Step in Evolution of the Contact Centre
Chatbots – the next step in the evolution of the contact centre Magnus Geverts at Teleopti…
Could Bots be the Future of Customer Service asks Webhelp
Could Bots be the Future of Customer Service? Webhelp will explore the future of bots and…
Best and Worst Sectors for Online Customer Service
New research highlights best and worst sectors for online customer service – Utility companies and local…
Robots are Coming but are they taking over the Contact Centre?
“The Robots are Coming”… but are they really Taking over the Contact Centre? by Jeremy Payne,…