Your chatbot still needs the human touch in the contact centre according to Matt Dyer, Head…
Tag: Chatbots
Chatbots – Separating the Reality from the Hype
Like flying cars and hoverboards, we were told chatbots would be everywhere by now. As voice…
Is A Human Touch Needed With Contact Centre Automation?
More and more of everyday life is becoming automated through developments in artificial intelligence (AI), making…
What’s Happening with AI in the Contact Centre?
Visit any typical contact centre today and one thing is constant: the sheer number of people…
ChatBots & AI – Is there really a place for them in Contact Centres?
ChatBots & AI – Is there really a place for them in Contact Centres? Hype or…
6 Best Uses for Chatbots in a Contact Centre
The idea of using customer-facing chatbots can be intimidating. If you believe the negative press they…
Most Customers Hate AI & Chatbots for This Reason…
There’s no doubt that artificial intelligence is going to be more and more common in customer…
Balancing Agents & Bots in your Retail Service Experience
One of the greatest stumbling blocks for organisations is the transition from an AI-based interaction to…
Chatbots & AI are Here to Stay in Your Contact Centre
Chatbots and AI are Here to Stay: Learn How to Use Them in Your Contact Centre…
Puzzel Launch Chat bot functionality and GDPR readiness
Chat bots are creating new opportunities to expand and improve customer interactions and Puzzel’s latest release…
Vonage Launch Virtual Assistant Contact Centre Chatbot
Vonage, a business cloud communications leader, has announced the launch of its contact centre chatbot, Vee…
Using Chatbots In The Contact Centre Environment
VoiceSage’s John Duffy looks at the discussion that came out of a recent customer contact practitioners’…
Aspect CXP 17 Makes Chatbots and IVR Fast and Simple
Aspect Software’s Aspect CXP 17 Makes Development of Customer Service Chatbots and Modern IVR Fast and…