Chatbots promise speed and efficiency but often fall short, resolving just 14 per cent of issues,…
Tag: Chatbots
UK Consumers ‘Hacking’ Customer Service to Void Automated Chatbots
Majority of UK consumers ‘hacking’ customer service to avoid automated chatbots in the contact centre according…
Growing Acceptance for Automated Assistants in Contact Centres
New Research Reveals Growing Acceptance for Automated Assistants in Contact Centres Kore.ai Study Shows that the…
Chatbots Still Falling Short of Consumer Expectations
New survey finds contact centre chatbots are still falling short of consumer expectations Global survey reveals…
Cyara Provides Free GDPR Compliance Checker for Chatbots
Cyara provides free GDPR compliance checker for chatbots Free test to identify GDPR compliance for chatbots…
British Businesses say Customers Swear at Chatbots!
Over half of British businesses surveyed say customers swear at chatbots – yet younger generations surveyed…
Why now is the Time of the Contact Centre Chatbot
Why now is the time of the contact centre chatbot By Steve Murray, Solutions Director, IPI…
Call Deflection: Keep Customers & Agents Sane in Peak Periods
Call deflection: how to keep your customers and keep your contact centre agents sane in peak…
AA Ireland put Chatbots in Driving Seat
AA Ireland puts AI-powered chatbots in the driving seat of customer engagement AA Ireland was founded…
IPI implements AI chatbot for Northern Ireland Water
IPI implements AI chatbot for Northern Ireland Water Part of digital transformation strategy to enhance customer…
AI and Robots Hold Key to Transform Customer Service
AI and Robots Hold the Key to Transform Customer Service – But Senior Decision-makers Still See…
Calls Show Why Consumers Prefer Contact Centre Agents
Ten Heart-Warming Calls Show Why Consumers Prefer Human Contact Centre Agents over Bots Leading customer experience…
Machines Are Great, Contact Centre Agents Are Better
Machines Are Great But Contact Centre Agents Are Better suggests Patrick Russell, Product Innovation Marketing Manager…