British Businesses say Customers Swear at Chatbots!
Over half of British businesses surveyed say customers swear at chatbots – yet younger generations surveyed use them to answer…
Over half of British businesses surveyed say customers swear at chatbots – yet younger generations surveyed use them to answer…
Why now is the time of the contact centre chatbot By Steve Murray, Solutions Director, IPI The effects of the…
Trust and Ethics: Building Transparency and Customer Confidence in AI Are our bank accounts secure? Are our homes secure? Are…
Call deflection: how to keep your customers and keep your contact centre agents sane in peak periods Cathal McGloin, CEO…
AA Ireland puts AI-powered chatbots in the driving seat of customer engagement AA Ireland was founded in 1910 to provide…
IPI implements AI chatbot for Northern Ireland Water Part of digital transformation strategy to enhance customer experience within utility company…
The way contact centres interact with their customers is about to change forever In an era where technology is becoming…
AI and Robots Hold the Key to Transform Customer Service – But Senior Decision-makers Still See Cost-cutting as Main Driver…
Ten Heart-Warming Calls Show Why Consumers Prefer Human Contact Centre Agents over Bots Leading customer experience provider Webhelp asked 8,000…
Machines Are Great But Contact Centre Agents Are Better suggests Patrick Russell, Product Innovation Marketing Manager at Talkdesk. The promised…
Stena Line is in the process of launching the smartest chatbot into the ferry market. Stina will help make the…
Interesting times are ahead as contact centres cut through the jargon, dispel the myths and embrace new AI technology to…
An online chatbot has helped reduce the number of telephone queries about bin collections by 25 per cent, freeing up…
Siri, how can voice technology transform my contact centre? What will enterprise automation look like by 2019? Rodney Hassard, Global…
71% of retailers invest in AI to attract online shoppers this Christmas as in store sales drop to their lowest…
Your chatbot still needs the human touch in the contact centre according to Matt Dyer, Head of Consultancy at Sabio…
Like flying cars and hoverboards, we were told chatbots would be everywhere by now. As voice still accounts for the…
When it comes to getting the best customer service, new Genesys research shows 71% of consumers say a human is…
More and more of everyday life is becoming automated through developments in artificial intelligence (AI), making interactions with “robots” a…