Noble Systems, a global leader in unified contact centre technology, reports today that SALUD Healthcare Solutions…
Tag: Case Studies
32Red Sport chooses Transversal to deliver 24 hour customer support
Transversal, a leading provider of enterprise knowledge solutions for the cloud, has been appointed by 32Red…
Interactive Intelligence CIC Delivers Customer Service Insurance to Avantia
Interactive Intelligence Delivers Customer Service Insurance to Avantia Innovative and award winning online provider of residential…
Sabio – Building a platform for effective customer engagement at Carnival UK
For a major global cruise company such as Carnival, the contact centre plays a key role…
Case Study: Scotts & Co
Scotts Ltd is a large UK catalogue and website retailer currently operating several brands relating to gifts,…
Premier Business Audio Improving Contact Centre Efficiency
Premier Business Audio are extremely proud to produce one of the first key statistical case studies…
Severn Trent Water taps into new technology to help customers
Severn Trent Water was established 1974 as a regional, state-owned water authority. Based in Coventry, the…
Healthcare provider selects customer contact solution from mplsystems
mplsystems to significantly reduce call and email waiting times for The 3fivetwo Group, connecting patients more…
Premier Business Solutions – a company worth listening to
Premier Business have been bolstering their existing contact centre customer base with some fantastic video case…
Northumbrian Water sees tidal improvements in customer engagement with Aspect
The Company Northumbrian Water Limited (NWL) operates in the North East of England, where it trades…
Rostrvm Solutions Is your contact centre ready for Christmas?
Case Study; rostrvm Solutions A leading global beauty, fashion and home retailer has chosen Rostrvm when…
Betfred places a safe bet on Business Systems
Betfred is the world’s largest owner-operator bookmaker. A significant proportion of bets are still placed over…
Legal & General invests in QMax WFM
The Challenge Legal & General Group PLC is one of the UK’s leading providers of risk,…
Beagle Street goes live with web chat solution
Beagle Street, the BGL Group’s online life insurance provider, has gone live with a web chat…
Azzurri helps Tour De France
Azzurri Communications successfully supported North Yorkshire County Council to ensure seamless communications and connectivity during the…
Hexagon Housing unlock potential of call recording
With over 120 staff operating in South East London, Hexagon Housing have been providing quality social…
Managed Care Provider Transitions inContact Cloud
inContact have announced that a new healthcare customer is moving contact centre operations to the cloud…
HomeServe Customers are being encouraged to Rant & Rave
Customers contacting HomeServe, one of the UK’s leading Home Assistance providers, are being encouraged to ‘Rant…
Hillarys made-to-measure quality approach extends to customer service
Established in 1971 Hillarys is the UK’s number one supplier of made-to-measure blinds, shutters and curtains.…