Sabio Group and ContactBabel Launch UK CX Decision Makers’ Guide 22-23 » The annual report studies…
Tag: Call Centre
Staff Wellbeing & Engagement in Your Contact Centre
How to Improve Staff Wellbeing and Engagement in Your Contact Centre In the era of The…
Calls Fail Due To Contact Centre Background Noise
Almost half of customer service calls fail due to contact centre background noise – Nearly half…
The 2022 Contact Centre Trifecta of Pain: Increasing Workloads
The 2022 contact centre trifecta of pain: increasing workloads (Part 3) Rachel Lane, Solution Principal for…
3 out of 4 European Businesses have invested in AI for CX
3 out of 4 of European businesses have invested in AI for CX, Odigo reveals 75%…
British Gas Grows Partnership with ResQ Creating 200 Jobs
British Gas Grows Partnership with ResQ Creating 200 New Jobs in Hull ResQ, the leading outsourced…
Can Automation Finally Change the Image of Contact Centres?
Can automation finally change the image of contact centres? Employers who look after their employees perform…
Organisations Need to Modernise Comms to Support Hybrid Work
New Research from Mitel Reveals Need for Organisations to Modernise Business Communications to Support Accelerating Hybrid…
PCI Pal Launches Open Banking Payments for Contact Centres
PCI Pal launches open banking payments for contact centres: the first in a series of new…
The 2022 Contact Centre Trifecta of Pain: Rising Attrition Rates
The 2022 Contact centre Trifecta of Pain: Rising Attrition Rates (Part 2 – See Part One)…
Corporate Culture Is More Than Time Spent At Water Cooler
Corporate Culture Is More Than Just Time Spent At The Water Cooler It’s now September 2022.…
Planning Tools & Techniques to Maximise Contact Centre Performance
7 Demand planning tools and techniques to maximise contact centre performance As organisations continue to grapple…
CX Landscape Study: 58% of CX Depts Don’t Align with…
NEW Global CX Landscape Study: 58% of CX Depts Don’t Align with… Not all research studies…
Will Higher Energy Bills Have An Impact On Where We Work?
Will Higher Energy Bills Have An Impact On Where We Work? Sensee asks the question is…
The Future State of Customer Experience in Contact Centres
The Future State of Customer Experience in Contact Centres – Unpacking the Virtual Think Tank Frost…
The 2022 Contact Centre Trifecta of Pain: The Struggle to Hire
The 2022 contact centre trifecta of pain: the struggle to hire (Part 1) Rachel Lane, Solution…
The Globalisation of Contact Centres & Benefits Created
SVL Account Director Anne Holmes discusses the globalisation of the Contact Centre Industry and benefits of…
Consumers Judge Brands Based on their Customer Service
New Calabrio Research: Consumers Judge Brands Based on their Customer Service Experience, but Brands are not…
Jabra Introduce AI software to Improve CX in Contact Centres
Jabra introduces unique AI software for improving customer and agent experience in contact centres – Jabra…