Frost & Sullivan Frost Radar: European Contact Centre as a Service (CCaaS) Market, 2021 DOWNLOAD REPORT…
Tag: Call Centre
Achieving a High-Performance Contact Centre Culture
A Leader’s Guide to Achieving a High-Performance Contact Centre Culture Contact centre leaders must prioritize culture…
Contact Centre Best Practices: Designing Customer Conversations
According to Gartner, a high percentage of businesses will have abandoned their chatbots and virtual agent…
3 Reasons your Contact Centre Agent’s Well-Being is Broken
3 Reasons your Contact Centre Agent’s Well-Being is Broken – Contact centre customer engagements tend to…
Best Practices for Building a Customer Experience Team
Best Practices for Building a Customer Experience Team –Discover real-world advice for building a customer experience…
The Future of Communication in the Contact Centre
The Future of Communication in the Contact Centre How to improve the customer and employee experience…
Top 12 CX Chatbot Mistakes in the Contact Centre
Top 12 CX Chatbot mistakes happening now in your Contact Centre – Rick Kirkham, Customer Touch…
NICE Introduces New Innovations in Digital CX and AI
NICE Introduces Groundbreaking Innovations in Digital CX and AI in CXone Summer 2022 Release for the…
IPI and ZSAH Team up to Deliver CX Innovation
IPI and ZSAH Team up to Deliver CX Innovation – Geospatial and analytical tools add data-driven…
Introducing the New Jabra Engage 55
Introducing the new Jabra Engage 55 Jabra Engage 55 is engineered for people who spend most…
Onto Partner Business Systems to Transform their CX
Electric car subscription service Onto partners with Business Systems to transform the customer experience The partnership…
Thrive Homes Thrive with Britannic Contact Centre Solution
Britannic Technologies, specialists in business communications and managed services, have announced that they will supply Thrive…
Achieving work-life balance in the hybrid contact centre
Achieving work-life balance in the hybrid contact centre Hybrid working has become the norm for contact…
Key CX Challenges in Travel Sector – and How to Solve them
Key CX challenges in the travel sector – and how to solve them -Rick Kirkham, Founder…
Prepare Contact Centre Agents for Every Interaction
Prepare contact centre agents for every interaction and make their work experience fulfilling – Download from…
Digital Transformation Needs to Focus on more than just Digital
Why digital transformation needs to focus on more than just digital in the contact centre –…
Can Employers Address The Cost Of Living Crisis?
Can Employers Address The Cost Of Living Crisis By Asking Employees To Stay At Home? The…
South Staffs Water Wins Customer Initiative Award
South Staffs Water wins Customer Initiative of the Year at Water Industry Awards as it collaborates with with Echo…
Speaking Customer’s Language: Everyone Speaks English?
Speaking the customer’s language surely everyone speaks English – well don’t they? Despite Brexit and the…