Everything you need to know about Occupancy & Utilisation – New contact centre wfm eBook from…
Tag: Call Centre
Moneypenny CEO Receives the Royal Treatment
Joanna Swash, Group CEO of Moneypenny was appointed an OBE in the King’s Honour’s List for…
Compliance, Risk & Best Practice in the Contact Centre
Compliance, Risk and Best Practice in the contact centre – Download the new white paper from…
Five9 Continues Growth, Surpassing Revenue Records
Five9 Continues Growth, Surpassing Revenue Records with Industry-Leading AI Innovations, International Expansion, and Partner Acceleration Five9…
Calabrio Celebrate International Women’s Day 2024
International Women’s Day is March 8th March 2024. Imagine a gender equal world. A world free…
Sabio Disrupt 2024: Where AI Meets CX…and Obama joins Steve Jobs!
Sabio Disrupt 2024: Where AI Meets CX…and Barack Obama joins Steve Jobs! Joe O’Brien, Head of…
Sigma Connected Adopts Encoded Agent Assisted Payments
Sigma Connected Adopts Encoded Agent Assisted Payments through its contact centre to further enhance both security…
Cloudlinx Bolsters Its CX Portfolio with Content Guru storm
Cloudlinx Bolsters Its CX Portfolio with Content Guru’s storm® Platform Content Guru, a leading global provider…
Automation is Shaping the Future of Contact Centres
Automation is shaping the future of the contact centre – new research from Cavell reveals Respondents…
Four Tactical Tech ‘Wins’ Now Within Reach For UK Insurers
Four tactical tech ‘wins’ now within reach for UK insurers – Nicky Hjerpe, Head of Product…
Leicestershire County Council Improve Customer Service Performance
injixo has saved us lots of time. It helps us to be proactive, not reactive. And…
Business Systems Ltd Appoints Mike Wardell as CEO
Business Systems Ltd appoints Mike Wardell as CEO, ushering in a new era of innovation and…
MaxContact Announces Partner Programme
MaxContact Announces Partner Programme: Empowering Resellers to Capture the Booming CCaaS Market MaxContact have announced its…
Team Wild Waves Set to Conquer the World’s Toughest Row
Team ‘Wild Waves’ Set to Conquer “World’s Toughest Row” Across Pacific Ocean Best Friends Chase New…
The Importance of Moving from On-Premise to Cloud-Based Tech?
With more than 40,000 calls per month, long hold times, overwhelmed contact centre agents, and frustrated…
Maintel Expands Partnership with Avaya to Enhance CX Solutions
Maintel expands partnership with Avaya to enhance their Customer Experience Solutions – Partnership will see Maintel…
The “Digital-first” Delusion: Is Convenience Killing UK CSAT?
The UK customer service landscape is in a state of flux. While digital-first solutions have revolutionised…
Sainsbury’s Give Update on Widnes Contact Centre
Sainsbury’s have announced plans for its Careline operated through its contact centre in Widnes, Manchester. The…
How Contact Centres are Using Insights to Elevate CX & EX
Customer surveys and social media remain the most important gauge of customer perception according to the…