Artificial Intelligence (AI) will drive transformative growth in contact centres’s future. By 2023, the worldwide contact…
Tag: Call Centre
86% Abandon Brands over Poor Customer Service
86% abandon brands over poor customer service in the contact centre according to nShift Taking direct…
PCI Pal Teams up with Zoom to Create Exceptional Secure Payment Experiences
PCI Pal Teams up with Zoom to Create Exceptional Secure Payment Experiences PCI Pal have announced…
Cloud v On-Premise: Why it’s a Matter of Contact Centre Choice
Cloud v on-premise: why it’s a matter of contact centre choice – Enghouse explains to do’s…
Black Friday Success Hinges on Memorable Online Experiences
Navigating the Digital Frontier: How Black Friday Success Hinges on Memorable Online Experiences By Jon Brooks,…
New Calabrio Research: The Impact of AI on Contact Centre Agents
New Research from Calabrio: The Impact of AI on Contact Centre Agents Are Your Agents Ready…
How Contact Centres Can Be More Successful on Black Friday
How Contact Centres Can Be More Successful on Black Friday – Retailers worldwide mark it as…
British Gas on 700 Recruitment Drive in its UK Contact Centres
British Gas hiring over 700 people in its UK contact centres – New staff across Edinburgh,…
Five9 Announces Five9 OneStudent for Better Student Engagement
Five9 Announces Five9 OneStudent to Help Higher Education Answer the Call for Better Student Engagement Five9…
Empowering Contact Centre Agents in a Tech-Driven world
Empowering contact centre agents in a tech-driven world – migrating from transactional to emotional support Lewis…
BT Alness Contact Centre Set to Close
BT Alness contact centre, which employs 100 staff, is set to close in the New Year…
Content Guru Announces Expansion of Generative AI with brain® Solution
Content Guru Announces Major Expansion of Generative AI Support Within its brain® Solution Content Guru, a…
CXFO Reveals Challenges for Young CX & Contact Centre Leaders
Latest Report From CXFO reveals several challenges for young CX and Contact Centre Leaders Keith Gait…
Sabio Group Supercharges Salesforce Prowess with AI Certifications
Sabio Group Supercharges Its Salesforce Prowess with Fresh AI Certifications Sabio Group have announced the first…
Sabio Unleashing the Customer Experience in Amsterdam
Sabio Unleashing the Customer Experience (CX) in Amsterdam – Stuart Dorman, Chief Innovation Officer at Sabio…
The Great AI Paradox for Contact Centre Agents
The Great AI Paradox for Contact Centre Agents – Artificial Intelligence is on the rise and…
ContactBabel Inner Circle Guide to Omnichannel Workforce Optimisation
Injixo are excited to share with you the latest report from ContactBabel, The Inner Circle Guide…
Challenges in Enhancing Customer Experiences & Striking the Right Balance
The Challenges in Enhancing Customer Experiences and Striking the Right Balance in the Contact Centre –…
Winners Revealed at CCNNI Contact Centre Awards
Winners revealed at the 2023 CCNNI Awards organised by Contact Centre Network NI (CCNNI) Northern Ireland’s…