Interactive Intelligence Hires New Chief Marketing Officer – New CMO Justin Helmig brings 19 years of…
Tag: Call Centre
Best Noise-Cancelling Headsets for a Loud Contact Centre?
What are the best noise-cancelling headsets for a loud call centre – Daniel Gniazdo of Jabra…
NICE Launch Omni-channel Recording Platform Engage 6.5
NICE Introduces First Truly Omni-channel Recording Platform with Engage 6.5 The latest release of NICE’s leading…
Aeriandi Expand Recording Products With Proxy Networks
Aeriandi Expands Scope of Secure Recording Products Through New Partnership with Proxy Networks Partnership will see…
Why your Customer Service should be 24/7 explains FMOutsource
Why your Customer Service should be 24/7 The traditional 9-5 opening hours no longer matches the…
Sabio Accelerates Growth Plans with Multi-Million Pound Investment
Sabio accelerates growth plans with multi-million pound investment from Lyceum Capital – Leading customer engagement technology…
5 key questions to accelerate sales success
5 key questions to accelerate sales success – Steve Shellabear, director of dancing lion training &…
Convergys Create 600 jobs at Newcastle Contact Centre
Convergys, a customer management outsource company, has been confirmed that the company is to create up…
Noble Systems Announces Award Winners at SNUG 2016
Noble Systems Announces Award Winners at SNUG 2016 EMEA Contact centre technology achievements recognised by global…
Personal Data – The Misconceptions in the Contact Centre
The five biggest myths around personal data security are explained by security specialists Eckoh Consumers in…
ECCCSA Awards – So How Does the Judging work?
How does the ECCCSA judging work? This year’s ECCCSA Awards have an even more robust judging…
Aeriandi Whitepaper – Do You Know Where Your Data is?
Aeriandi Whitepaper – Archive Call Recording – Do you know where your data is and what…
Syntec Assist Allied Irish Bank with PCI DSS Compliance
Allied Irish Bank, AIB, is a financial services group operating predominantly in the Republic of Ireland…
16-24 Year Olds are Snubbing Phone for customer service queries
16 to 24-year-olds are snubbing the telephone for customer service queries in the contact centre according…
Webhelp Acquisition of Outsourcer Contact2Value
Webhelp, has today announced the acquisition of top Dutch customer experience company Contact2Value. Contact2Value is a…
NICE Introduces Next Generation Skype for Business Recording
NICE Introduces Next Generation Skype for Business Recording for Financial Markets NICE continues to extend its…
Challenger Banks think they do it better than the Big Four
Challenger Banks think they do it better than the Big Four suggests new research from Aspect…
How does Ageas Retail Enhance Contact Centre Performance?
How does Ageas Retail Intermediary Enhance Contact Centre Performance and Productivity in Real-Time? Additional Information For…