When properly utilized, few contact centre software platforms can outperform Workforce Management in terms of ROI…
Category: – Products
CallMiner Introduce Consolidated Platform for Contact Centres
CallMiner Introduces Consolidated Platform for Real-Time and After-Contact Customer Engagement with New Analytics Modules New interaction…
Pindrop Unveils Risk-Based Authentication System For Call Centres
Pindrop, the pioneer in voice security and authentication, today announced Pindrop® Express, a risk-based authentication solution…
Liquid Voice Adds Real-Time Voice Analytics For Contact Centres
Liquid Voice, a leading provider of interaction recording, quality management and analytics, has announced the immediate…
Sytel Launch AI Contact Centre Dialer
With immediate effect, Sytel announces the availability of the Sytel AI contact centre Dialer. The product…
NICE Robotic Automation Unveils Innovative AI
NICE Robotic Automation Unveils Innovative AI Based Automation Finder to Lead Enterprises Towards Successful RPA Deployments…
CallMiner Announces Eureka Coach to Provide Contact Centre Optimisation
CallMiner Announces Eureka Coach to Provide Contact Center Optimization with Continuous Insight and Closed-Loop Case Management…
Jabra Launches Engage – The Business Headset
Jabra launches Engage – the business headset engineered for ultimate call satisfaction and security Noise-cancelling microphones,…
NICE Announces Adaptive Workforce Optimisation 2.0 to Drive Employee Engagement
NICE Announces Adaptive Workforce Optimization 2.0 to Drive Employee Engagement Through Innovative Personalisation Cloud native solution…
Serenova Engagement Solution Empowers the Contact Centre
Leading CCaaS vendor partners with Clearview to bridge the gap between data analytics and business intelligence…
NICE Introduces NEVA, World’s First Robotic Virtual Attendant
NICE Introduces NEVA, The World’s First Robotic Virtual Attendant for Employees, Delivering Intelligent, Real-Time Support Across…
Liquid Voice Expands Portfolio with Voice Analytics
Liquid Voice, a leading provider of interaction recording, quality management and analytics, has announced the immediate…
Teleopti Empowers WFM Software with Artificial Intelligence
Teleopti, a global leader in workforce management (WFM) solutions, today launched the first of many functionalities…
New Artificial Intelligence-Powered Routing Engine
New Artificial Intelligence-Powered Routing Engine by Genesys Creates World’s Most Predictive Customer Experiences New Capabilities Extend…
Puzzel Launch Chat bot functionality and GDPR readiness
Chat bots are creating new opportunities to expand and improve customer interactions and Puzzel’s latest release…
NICE Cognitive Robotic Automation Platform
NICE Cognitive Robotic Automation Platform Expands on Amazon Lex’s Self-Service Capabilities by Transforming Chatbot Requests Into…
NICE inContact Release New Omnichannel Customer Experience Insights
NICE inContact CXone Spring 2018 Release Introduces New Omnichannel Customer Experience Insights, Enhanced Workforce Collaboration, and…
Noble Systems Introduces Conversations Analytics
Noble Systems, a global leader in omnichannel contact centre technology solutions, today announced the release of…
Jabra Engage The Ultimate Headset for Satisfaction & Security
Jabra launches Engage – the business headset engineered for ultimate call satisfaction and security Noise-cancelling microphones,…