Calabrio Community Forum | December 2024 Are you currently using Calabrio WFM, or considering implementing it?…
Category: Editorial Category
Can Technology put Utilities back on top for Customer Centricity?
From AI to automation: Can technology put utilities back on top for customer centricity? Richard Farrell,…
Cirrus Set to Wow at Call & Contact Centre Expo 2024
Cirrus Set to Wow at Call & Contact Centre Expo 2024 with Live Demos, Games, and…
Inbound Calls Declining & Outbound Calls Soaring – How to Manage the Shift
According to a recent survey, which surveyed its readership throughout the summer of 2024, voice still…
Transform Your Contact Centre: ‘Going Digital-First’ Webinar
Transform Your Contact Centre: Join Business Systems and teneo.ai for a webinar on ‘Going Digital-First’ Business…
The UK Contact Centre Decision-Makers’ Guide – Be Part Of It
With insights built on hard data, the 22nd annual edition of “The UK Contact Centre Decision-Makers’…
H&M Announce Closure of its Edinburgh based Contact Centre
Global fashion retailer H&M has confirmed that they are to close its Edinburgh based contact centre…
Zendesk Launches Flexible Pricing for Customised AI Journeys
New approach empowers companies to scale their AI and automation investments in line with evolving customer…
Volta NXT Energises Customer Service with Sabio Group & Genesys
Volta NXT Energises Customer Service with Sabio Group & Genesys Sabio’s Expertise Powers Seamless Transition to…
Mitel Strengthens Partnership with Talkative with Contact Centre Solutions
Mitel Strengthens Partnership with Talkative, Integrates New AI-Powered Capabilities with Contact Centre Solutions Integrated, brand-trained GenAI…
Meeting Customer Needs Across Every Channel – Without the Hassle
Working in customer service is no easy task. But before we dive in, let’s take a…
Are Contact Centre Agents More Productive at Home or Office?
Are Contact Centre Agents more productive at home or in the office? John Colgan, CEO of…
The ATM Group – Expanding its Operational Footprint & Multilingual Capabilities
ATM Management Announces The ATM Group, a Major Milestone for the CX Group, Expanding its Operational…
These Steps are Key to Contact Centre Agility for any Season
These steps are key to contact centre agility for any season – Magnus Geverts, VP Product…
Why Your AI Journey Doesn’t Need a Data Lake to Make Waves
Start Small, Think Big: Why Your AI Journey Doesn’t Need a Data Lake to Make Waves…
Omningage – A Sneak Peek at the Future of Omnichannel Communication
Something Big is Coming: A Sneak Peek at the Future of Omnichannel Communication At Omningage, we’re…
Calabrio Unveils New AI-Powered Quality Management Features
Calabrio Unveils New AI-Powered Quality Management Features – Trending Topics and Auto QM – to Elevate…
Improved Call Times for International Control Room Week
International Control Room Week runs from 21st to 27th October and aims to recognise and raise…
UK Shoppers to Prioritise Human-Enabled CX this Golden Quarter
Product availability and shipment concerns prompt UK shoppers to prioritise human-enabled CX this Golden Quarter, finds…