The Starbucks Effect in Customer Service – Can the contact centre learn from the Coffee giant…
Category: Editorial Category
Kwik Fit Opens Customer Support Contact Centre
Kwik Fit have officially opened their new contact centre in Glasgow aimed at providing 24/7 assistance…
Largest Awards that Recognises UK Contact Centre Talent
The largest awards programme that recognises contact centre talent in the UK. Celebrating their 29th year…
Carnival Contact Centre Set To Revolutionise Guest Experience
NICE have announced that Carnival UK of the Carnival Corporation and PLC has selected NICE CXone…
How Utility Companies are Re-thinking their CX
How Utility Companies are re-thinking their CX in their contact centres – Keith Gait, MBA CCXP…
Agent Empowerment is key to achieving CX Excellence
Why contact centre agent empowerment is key to achieving customer service excellence Agent empowerment is vital…
Nearly Half of Consumers Expect 24/7 Customer Service Support
Vonage Research Reveals Nearly Half of Consumers Expect 24/7 Customer Service Support, Nearly Three Quarters Will…
ESP Group Secures 4-Year Transport for London (TfL) Contract
ESP Group Secures 4-Year Transport for London (TfL) Contract to Support Contact Payment Cards Scheme via…
Forecasting the Future: Guide to Behavioral Analytics
Forecasting the Future – Your Guide to Behavioral Analytics in Customer Service There is no resource…
Hampshire & Isle of Wight New Police Contact Centre Goes Live
A new contact centre has been opened that will see emergency calls to the police answered…
AI Speech Recognition Payments: A Strategy for Contact Centres
AI-Powered Speech Recognition Payments: A Strategy for Contact Centres In an era defined by a drive…
Findel Transforms CX with IPI Contact Centre as a Service Solution
Findel transforms customer experience with IPI’s Contact Centre as a Service solution IPI has announced that…
10 Best Practices to Get the Most Out of Quality Analytics
Quality Analytics is transforming how modern contact centres operate. By leveraging AI and machine learning, these…
How Virgin Red Rebranded and Relaunched Its Help Centre
Rewards Redefined: Route 101 Spotlights How Virgin Red Rebranded and Relaunched Its Help Centre in Latest…
The Future is Now – AI Expert Nina Schick Keynote Speaker at Disrupt
“The Future is Now” as Generative AI Expert Nina Schick is Confirmed for Sabio Group’s Disrupt…
Five9 Intelligent CX Platform on Google Cloud Marketplace
Five9 announces availability of Intelligent CX Platform on Google Cloud Marketplace Five9 solution gives customers the…
Contact Centre White Paper – The Future of CX Analytics
The Future of CX Analytics – Moving from survey-based measurement to predictive analytics to transform the…
Transforming Contact Centre IT Challenges into Strategic Advantages
As a CIO, you face immense pressure to enable digital transformation across the enterprise, including keeping…
2024: A Year of Experimentation in the Contact Centre Industry
2024 Vision: A Year of Experimentation, Data Insights, and Cloud Challenges in the Contact Centre Industry…