BGL Group, a leading digital distributor of insurance and household financial services to more than eight…
Category: – Case Study
Portsmouth City Council Extends Call Recording
Portsmouth City Council Extends Call Recording to more departments Following the successful installation of a Liquid…
Metro Bank Engages Employees with NICE WFM in the Cloud
Metro Bank Engages Employees for Better Customer Service with NICE Workforce Management in the Cloud. NICE…
Enghouse Help Housing Specialist Achieve 100%
Case Study: Enghouse Helps Rural Housing Specialist Achieve 100% All Round The well-used terms “sustainable” and…
Account Technologies Achieve Growth Supported by Noble Systems
Account Technologies Achieves Impressive Growth Supported by Noble Systems’ Enterprise Cloud Solution Noble Systems, a global…
Box Clever – Contact Centre Training from Let’s Get Healthy
Contact Centre Managers are getting their heads around how support their teams with a course called…
VoiceSage Publishes Elmbridge Borough Council Case Study
VoiceSage Publishes Special Elmbridge Borough Council Video Case Study Set of four interviews from public sector customer discusses the…
Ventrica Announces Investment In Additional Contact Centre Site
Ventrica announces investment in additional site – new contact centre will create 400 new jobs Outsourced…
Knowledge Management Improves Call Handling Process
Knowledge Management Significantly improves the call handling process – BPO maximises call centre efficiencies to online…
Echo-U Get Healthy at Newcastle Contact Centre
Employee minds really matter at Echo-U, Newcastle. The demands of working in a busy call centre…
Vitality Healthcare Improves Customer Journey with Noble
Vitality Healthcare Improves their Customer Journey with Noble’s Inbound 100 and WFM Cloud Solution Noble Systems,…
Northumbrian Water Select PC-1 to Power Customer Strategy
Northumbrian Water Group Selects PC-1 to Power its Multi-channel Customer Strategy with a Private Cloud Contact…
Senior Management Training Programme in Amsterdam
Senior Management Training Programme in Amsterdam – Dancing lion were delighted to deliver a senior management-training…
Trupanion Selects Aspect Via to Create True Omni-Channel Experience
Trupanion – Provider of Medical Insurance for Pets, Selects Aspect Via™ to Create Personalised, True Omni-Channel…
Dollar UK Improves with Noble Contact Centre Solution
Dollar UK Achieves Dramatic Key Metric Improvements with Noble Systems’ Cloud Contact Centre Solution Noble Systems…
Aspect Software Helps UK Bank To Reduce Fraud
Aspect Software helps major UK bank to reduce cost of fraud prevention Cost of fraud drops…
BGL Group Targets Savings with Sabio Speech Analytics
BGL Group, a leading digital distributor of household financial products to more than eight million customers,…
Swisscom Employs NICE Real-Time Authentication
Swisscom Employs NICE Real-Time Authentication to Provide Customers an Improved and More Secure Experience Switzerland’s leading…
Permanent TSB Improve Contact Centre Performance and Compliance
Permanent TSB to Improve Contact Centre Performance and Compliance with Noble Systems’ Composer Real-Time Speech Analytics…