Independent Research Firm Finds High Interest in Adopting AI Across the Contact Centre Study also reveals…
Category: – Artificial Intelligence
Puzzel taps into the power of AI to launch Agent Assist
Puzzel taps into the power of Artificial Intelligence to launch Agent Assist Latest release supports a…
Brits Divided on Security of AI Virtual Assistants
New Data Reveals Brits Divided on the Security of AI Virtual Assistants Contact Centre hopes of…
Contact Centre Evolution: AI Hype vs. Reality
Contact centre evolution: AI hype vs. reality Ajmal Mahmood, Customer Contact Propositions Lead at KCOM As…
AI and Robots Hold Key to Transform Customer Service
AI and Robots Hold the Key to Transform Customer Service – But Senior Decision-makers Still See…
AI: Friend or Foe for your Contact Centre Agents?
Artificial Intelligence: friend or foe? 7 Ways to turn your agents into superheroes From contact centres…
Artificial Intelligence The Evolution of the Personal Touch
AI: The next evolution of the personal touch Sandra Schroeter, International Head, Customer Engagement Technologies, LogMeIn…
Contact Centre Leaders Confident in Artificial Intelligence
Contact centre leaders confident in artrificial intelligence’s role in delivering exceptional customer service experiences NICE inContact…
How to Test New AI Tech in your Contact Centre – Part 2
How to test new AI technology in your contact centre – (part 2) Henry Jinman from…
How to Test AI Technology in your Contact Centre
How to test AI technology in your contact centre – Henry Jinman from EBI.AI looks at…
UK Embrace AI in the Workplace But Want More Training
UK employees embrace AI in the workplace, but want more training according to new research from…
Will Automation Spell The End For Contact Centres?
Contact centres are often described as modern-day factories, and their employees just as vulnerable to automation…
The Power of AI to Reduce Contact Centre Costs
Harnessing the Power of AI and Machine Learning to Reduce Contact Centre Costs The concepts of…
Artificial Intelligence is Transforming Contact Centres
AI in Contact Centres delivers valuable insights that can be used to streamline, optimise, and personalise…
Contact Centre Leaders Confident in Artificial Intelligence
Contact Centre Leaders Confident in Artificial Intelligence’s (AI’s) Role in Delivering Exceptional Customer Experiences NICE inContact…
NICE CXone Adds Artificial Intelligence Capabilities
NICE inContact CXone Spring 2019 Release Adds End-to-End Artificial Intelligence (AI) Capabilities NICE inContact have announced…
AI: Turning the Contact Centre into a Revenue Engine
AI: Turning the Contact Centre into a Revenue Engine – Paul Lasserre, VP, Product Management, Artificial…
AI is Transforming Contact Centre Agent Performance
It’s no secret – artificial intelligence is transforming contact centre agent performance says Ricardo Solano, Solution…
Inner Circle Guide AI & Chatbots in Contact Centres
The Inner Circle Guide to AI, Chatbots & Machine Learning in the contact centre “The Inner…