Forrester Predictions 2018: Blended AI Will Disrupt Your Customer Service And Sales Strategy Blended AI is…
Category: – Artificial Intelligence
Rise of the Customer Service Robots: AI vs EI
With many call centres bracing for the hard impact of automation, it is feared that almost…
Teleopti Empowers WFM Software with Artificial Intelligence
Teleopti, a global leader in workforce management (WFM) solutions, today launched the first of many functionalities…
New Artificial Intelligence-Powered Routing Engine
New Artificial Intelligence-Powered Routing Engine by Genesys Creates World’s Most Predictive Customer Experiences New Capabilities Extend…
Vonage Launch Virtual Assistant Contact Centre Chatbot
Vonage, a business cloud communications leader, has announced the launch of its contact centre chatbot, Vee…
Verint Launch Intelligent Customer Self-Service Capabilities
Verint® Systems Inc. have announced new customer self-service capabilities, including intelligent virtual assistants (IVAs) and enterprise…
Choosing the Right Robot for your Contact Centre
Choosing the right robot for your contact centre – According to Thomas Rødseth of Puzzel there…
The Robots Are Coming: Look to Your Nearest Neighbour
The Robots Are Coming: Look to Your Nearest Neighbour – Jeremy Hamill-Keays, Product Marketing Manager at…
Customer Service within the Retail Sector – AI-Powered Chat
Instead of searching through a website or mobile app on their own, today’s consumers prefer to…
Using Chatbots In The Contact Centre Environment
VoiceSage’s John Duffy looks at the discussion that came out of a recent customer contact practitioners’…
How Artificial Intelligence Could Change Your Contact Centre
How Artificial Intelligence could change your contact centre Thomas Rødseth at Puzzel looks at how, why…
Artificial Intelligence Fueling Customer Experience Strategies
Artificial Intelligence is Fueling the Customer Experience Strategies of the World’s Top Brands Today According to…
What’s The future of Humans in contact centres?
What’s The future of Humans in contact centres? Thomas Rødseth at Puzzel looks at the pros…
Will Machine Learning Cause Demise of Contact Centre Managers?
Will Machine Learning cause Demise of Contact Centre Managers? Asks contactSPACE contactSPACE performs millions of communications…
Eighty-Five Percent of Contact Centres Want Artificial Intelligence
Research report examines how contact centres are adapting to new innovative technologies, such as Artificial Intelligence…
The Impact of Artificial Intelligence on the Contact Centre
Thanks to hype, Hollywood and media coverage, much of what we perceive to be artificial intelligence…
AI Isn’t For The Future – It’s Here Today
AI isn’t for the future – it’s here today and already transforming customer engagement Customer contact…
AI will dominate banking says Aspect Software
AI will dominate banking and less interaction will create a more human experience, says Aspect Software…
Integrating Artificial Intelligence into Your Contact Centre
The number of predictions and speculations about Artificial Intelligence AI replacing human workers in the contact…