Nuisance calls to mobiles seriously impact contact centre industry – Cold callers continue to damage sincere…
Category: – Articles
Christmas is coming – is your contact centre ready?
Christmas is coming – is your contact centre ready? Derek Lewis of Eptica discusses how your…
End contact centre wastage ahead of National Living Wage
Time to end contact centre wastage ahead of National Living Wage; Vision for more skilled teams…
Blog: The Power of a Smile in the contact centre
Contact Centre Blog; After an important meeting this week I sat in the car and reflected…
Jabra: Two-Thirds of Employees Just Don’t Care!
Jabra Blog: Two-Thirds of Employees Just Don’t Care! By Holger Reisinger An astonishing seven out of…
Why cold calling ought to be shown the door
A new generation of outbound sales – A new generation of outbound sales – Why cold…
Blog: Bells and Whistles in the Contact Centre
Bells and Whistles in the Contact Centre – At the recently held Customer Contact Expo it…
Speech Analytics – 5 Steps to Success
Speech Analytics – 5 steps to Success – Borge Astrup, Managing Director, customer contact division at…
The Next Big Thing in Customer Experience Technology
What’s next for Customer Experience Enabling technology? David Turner of Webhelp UK looks into the future…
Lack of Flexibility is killing UK Productivity
Lack of flexibility is killing UK productivity according to research conducted by Red Letter Days for…
Web Self Service improves Customer Experience
The six ways web self service improves your customer experience Customer service teams are currently faced…
Successful Customer Contact Heaven is Paved by OmniChannel Intentions
The Road To Successful Customer Contact Heaven Is Paved By OmniChannel Intentions. Leading companies are making…
Blog: We’ve Finally Finished!
Normally in my weekly contact centre Blog I tend to concentrate on, for example, key events…
Jabra – A Look into the Future of Collaboration
A Look into the Future of Collaboration by Holger Reisinger We’ve spent plenty of time discussing…
Contact Centre Managers Reluctant to pay over the phone!
Even Contact Centre Managers are reluctant to pay over the phone, reveals a new survey! New…
Contact Centre Technology Trends for E-commerce in 2016
Contact Centre Technology Trends for E-commerce in 2016; E-commerce industry has been growing at a fast…
Future of Customer Service and Cloud-Based Contact Centres
Future of Customer Service and Cloud-Based Contact Centres – Intelecom takes a look at Forrester’s highlighted…
Webhelp UK shortlisted for three prestigious awards
Webhelp UK, has been shortlisted for three prestigious industry accolades at this year’s CCA Excellence Awards,…
Customer Fatigue – An Easy Antidote to
Customer Fatigue – An Easy Antidote to – Insight by By Dr Nicola Millard, Head of…