C-suite facing challenges in fulfilling customer engagement strategies – New research from Aspect Software finds that…
Category: – Articles
EU Data Law is Changing. Is your Contact Centre Ready?
EU data protection law is changing…. is your contact centre ready? By Craig Marston, Director of…
You Need to Streamline your Contact Centre Tech
For any contact centre, balancing exceptional customer service, high levels of customer engagement and efficiency it…
Is The Era of Working While Travelling Over asks Webhelp
A recent consumer survey conducted by global customer experience expert, Webhelp, has revealed that only 9%…
Helping Contact Centres Become More Valued Assets
Colin Hay at Puzzel takes a look at how to realise the real potential in contact…
How equipped is your credit control to prevent bad debt
Debt of British households will hit a record high next year How equipped are your credit…
Is Online Check-In As Popular As It Should Be?
The days of standing in a huge queue at an airline check-in desk to kick start…
No Calls Please, We’re British! Avaya Survey Reveals
YouGov survey of over 5,000 banking customers reveals Brits’ overwhelming aversion to phone calls Bank customers…
Millennials Desperate to Switch-Off From Work
‘Out of office’ but always on – New survey shows Millennials desperate to switch-off from work…
“That’s not my Job” – The Art of Delegation. CALLCARE Discusses
That’s not my job”: Are job descriptions the be all and end all when delegating? It…
Teleopti – Real Time Adherence – What’s not to love?
Real Time Adherence – what’s not to love? – Nick Smith at Teleopti gives 3 compelling…
The Impact of Artificial Intelligence on the Contact Centre
Thanks to hype, Hollywood and media coverage, much of what we perceive to be artificial intelligence…
Music that Can Change Your (Work) Life! Holger Reisinger Jabra
Introducing the Music that Can Change Your (Work) Life! – Holger Reisinger Jabra Today’s workplace is…
Employees Waste 400m Days a year on Office Tasks
New research out today shows UK employees spend 441,827,088 days a year on ‘time wasting’ office…
Why the Human Touch is Critical in the Public Sector
Mind the Automation Gap: Why the Human Touch is Critical in the Public Sector Cheryle Walline…
Is Longest Wait Killing Agent Morale and Impacting Profit?
Is Longest Wait Killing Contact Centre Agent Morale and Impacting Profit? Stephen Pace CEO SJS Solutions…
GDPR – Things to Know to Protect your Contact Centre
Countdown to GDPR – Everything You Need to Know to Protect your Call Centre The General…
Was the Contact Centre Agent Polite and Friendly?
We have all experienced varying degrees of attention and care as customers. Being served in restaurants,…
Flexible Working in The Modern Contact Centre
Flexible working; a 3-point plan for time-off-without-pay, zero and reduced hours in contact centres …