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Category: – Company Info
Contact Centre Outsourcing Shifts from Transactional to Strategic Partnerships
The CCMA (Contact Centre Management Association) has today published its comprehensive report into the UK’s Business…
What’s next for AI in business? Moving beyond the low-hanging fruit
What’s next for AI in the contact centre ? Moving beyond the low-hanging fruit and escaping…
The Challenges of Integrating People & Tech in the Contact Centre
“The low-hanging fruit is no longer there on the tree” – new CCMA research highlights the…
Calabrio Names Frank Ciccone CRO as Company Accelerates Growth & CX Innovations
Calabrio Names Frank Ciccone CRO as the Company Accelerates Growth and Customer Experience Innovations Veteran customer…
Calabrio Unveil AI-driven Features to Accelerate Contact Centre Efficiency
Calabrio Unveiling Record Number of AI-driven Features to Accelerate Contact Centre Efficiency and Customer Service Satisfaction…
Elevate ‘25 from Puzzel is less than 2 weeks away – Register Now!
Elevate ‘25 virtual is just a few weeks away, and we wanted to give you a…
Jabra Call Control for NICE CXone in the Contact Centre
Jabra Call Control for NICE CXone in the contact centre Designed to extend the value of…
Cloud Contact Centres – a shot in the arm for Asian Private Healthcare
Cloud contact centres – a shot in the arm for Asian private healthcare as Omningage explains.…
Content Guru & Together Win Best Use of AI & Automation Award
Content Guru and Together Win “Best Use of AI & Automation” at 2025 CCA Global Excellence…
The Future of CX Belongs to AI-Enabled Agents
The Future of CX Belongs to AI-Enabled Contact Centre Agents Matt McKernan, SVP, Americas, Content Guru…
Poor Audio & Video holding UK Workers back from Career Opportunities
Muted Potential: Poor audio and video holding UK workers back from career opportunities A quarter (25%)…
VoiceAbility & Sabio Launch Neurodiversity-Focused CX Solution
Breaking Down Barriers: VoiceAbility and Sabio Launch Neurodiversity-Focused Customer Experience Solution Leading voice and rights charity…
Essent & Sabio Engineer Cloud Migration to Energise Customer Experience
Powering Connections: Essent and Sabio Group Engineer Cloud Migration to Energise Customer Experience Sabio Group, the…
Sabio Group Takes It’s Disrupt CX Programme Across Europe
Sabio Group have announced the expansion of its acclaimed ‘Disrupt’ programme across Europe for 2025, taking…
Calabrio Report: The State of the Contact Centre 2025
The State of the Contact Centre 2025 – Calabrio surveyed 400+ global contact centre leaders, and…
Local Authority Digital Transformation Index
First ever Local Authority Digital Transformation Index furnishes councils facing change with critical data to inform…
UK National Contact Centre Awards 2025 – Finalists Announced!
Finalists for the UK National Contact Centre Awards 2025 have been announced! Leigh Hopwood, CEO, CCMA…
Business Systems Ltd appoints Andrew Jacobs as Managing Director
Business Systems Ltd has announced the promotion of Andrew Jacobs to Managing Director. Andrew will lead…