In today’s telecommunications industry, businesses face the challenge of managing customer interactions efficiently while balancing legacy…
Category: – Company Info
Successfully Adapt AI in the Airline Industry
In today’s competitive airline industry, where customer experience (CX), operational efficiency, and cost management are more…
To Add or Not to Add: Digital Channels in Contact Centres
Webinar: To Add or Not to Add: Digital Channels in Contact Centres Join Cirrus and South…
Outdated Contact Centre Tech: 5 Red Flags to Watch for
If there’s one thing the last few years have taught us, it’s that technology evolves quickly—and…
Employee Rights Bill: Impact on Workforce Planning in Contact Centres
The new Labour government in the UK has introduced an Employee Rights Bill aimed at strengthening…
Measuring & Improving Contact Centre Agent Well-being
In the modern contact centre, agent wellbeing is no longer just a priority; it’s essential for…
Leading Legal Expenses Insurance Provider Dials Up Digital Transformation
Leading Legal Expenses Insurance Provider Dials Up Digital Transformation with multi-year contact centre Sabio Partnership A…
Septeo, Software Publisher, Promotes Customer Excellence with Sabio Group
Sabio is entrusted with the contact centre migration project which will enable Septeo to offer exceptional…
Financial Conduct Authority Consumer Duty – One Year On
Introduced in July 2023, the Financial Conduct Authority’s (FCA) Consumer Duty, also known as the Duty,…
Verint & Five9 Deepen Partnership to Deliver AI-Driven CX
Customers Now Benefit From Native Cloud-to-Cloud Platform Integration and Seamless Support Verint® and Five9 have announced…
Metrics that Reveal Home Truths about your Contact Centre
Three Simple Metrics that reveal Home Truths about your Contact Centre: Beyond just scores: new ways…
Kärcher Netherlands Modernise Customer Experiences Through Vodafone storm®
Kärcher Netherlands to Modernise Customer Experiences Through Vodafone storm® Kärcher Netherlands has selected Vodafone storm®…
Avaya Appoints Alison Hastings to Lead European Channel Business
Avaya have announced that it has appointed Alison Hastings as European Channel Lead. In this new,…
Cardiff Schools Turn PSTN Switch-Off into Opportunity for Improved Teacher Agility
Cardiff Schools Turn PSTN Switch-Off into Opportunity for Improved Teacher Agility with Avaya Cloud Office UK’s…
Agent Desktop Experience: The Key to Contact Centre Success
The Contact Centre Agent Desktop Experience: The Key to Contact Centre Success Sarah is a contact…
OMNINGAGE Update: Twitter Integration & Email Enhancements
New OMNINGAGE Update: Twitter Integration and Email Enhancements OMNINGAGE have announced updates in their latest release,…
How DE&I & Technology is Reshaping the Contact Centre
To celebrate National Inclusion Week, Cirrus has released a report highlighting how diversity, equity, and inclusion…
Home Group Achieves a 20% Increase in Contact Centre Scheduling Efficiencies
Home Group achieves a 20% increase in contact centre scheduling efficiencies with Calabrio WFM via Business…
Out-Perform your Competitors with AI: Create Efficiencies Before, During & After Interactions
Out-Perform your Competitors with AI: Create Efficiencies Before, During and After Interactions Those that implement AI…