This week marks National Customer Service Week, a celebration of the customer service industry and its…
Category: – Company Info
IPI Sat Sanghera Named in Top 50 Most Ambitious Business Leaders
IPI’s Sat Sanghera named one of the UK’s Top 50 Most Ambitious Business Leaders for 2024…
Calabrio Receives Exemplary Rating in ISG Agent Management Buyers Guide
Calabrio Receives Exemplary Rating in ISG’s 2024 Contact Centre Agent Management Buyers Guide Calabrio Recognised in…
5 Signs Your Contact Centre Needs to Go Digital First
5 Signs Your Contact Centre Needs to Go Digital First – Is your contact centre struggling…
IPI included in the 2024 InsurTech100
IPI included in the 2024 InsurTech100 – Named in seventh annual InsurTech100 as one of the…
Download the UK Customer Experience Decision-Makers’ Guide
Download the UK Customer Experience Decision-Makers’ Guide 2024-25 Cirrus is a proud sponsor of the ContactBabel…
Introducing Omningage Telco Solution for Amazon Connect Users
In today’s telecommunications industry, businesses face the challenge of managing customer interactions efficiently while balancing legacy…
Modernising Records Management in Regulated Organisations
wordwatch; The Cost of Doing Nothing: Modernising Records Management in Regulated Organisations Webinar – Wednesday 20th…
Successfully Adapt AI in the Airline Industry
In today’s competitive airline industry, where customer experience (CX), operational efficiency, and cost management are more…
To Add or Not to Add: Digital Channels in Contact Centres
Webinar: To Add or Not to Add: Digital Channels in Contact Centres Join Cirrus and South…
Outdated Contact Centre Tech: 5 Red Flags to Watch for
If there’s one thing the last few years have taught us, it’s that technology evolves quickly—and…
Employee Rights Bill: Impact on Workforce Planning in Contact Centres
The new Labour government in the UK has introduced an Employee Rights Bill aimed at strengthening…
Measuring & Improving Contact Centre Agent Well-being
In the modern contact centre, agent wellbeing is no longer just a priority; it’s essential for…
Leading Legal Expenses Insurance Provider Dials Up Digital Transformation
Leading Legal Expenses Insurance Provider Dials Up Digital Transformation with multi-year contact centre Sabio Partnership A…
Septeo, Software Publisher, Promotes Customer Excellence with Sabio Group
Sabio is entrusted with the contact centre migration project which will enable Septeo to offer exceptional…
Financial Conduct Authority Consumer Duty – One Year On
Introduced in July 2023, the Financial Conduct Authority’s (FCA) Consumer Duty, also known as the Duty,…
Innovate Automate Outperform: The AI Advantage
Join SVL where you’ll gain invaluable insights into the power of technology and its transformative potential…
Verint & Five9 Deepen Partnership to Deliver AI-Driven CX
Customers Now Benefit From Native Cloud-to-Cloud Platform Integration and Seamless Support Verint® and Five9 have announced…
Metrics that Reveal Home Truths about your Contact Centre
Three Simple Metrics that reveal Home Truths about your Contact Centre: Beyond just scores: new ways…