UK’s First National Contact Centre Day Confirmed for 4 March 2026 The UK’s contact centre sector…
Category: – Company Info
Customer Experience Transformation: Bridging the Gap
Customer experience transformation: Bridging the gap in the contact centre Craig Farley of IPI discusses how…
FourNet Reveals Huge Strides in Sustainability & Social Impact Performance
FourNet reveals huge strides in sustainability and social impact performance over the last year Fast-growing tech…
2026: A Transformational Year for the Contact Centre
2026: A Transformational Year for the Contact Centre Jurgen Hekkink, Head of Product Marketing, AnywhereNow discusses.…
Sabio Group Strengthens Operating Board with Key Appointments
Sabio Group Strengthens Operating Board with Two Key Appointments: Mark Starkey as Chief Commercial Officer and…
Sabio Expands Disrupt Programme for 2026
Disrupt ‘26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype Sabio Group…
The Biggest CX Trends in Contact Centres Set To Redefine 2026
The Three Biggest CX Trends in the Contact Centre Industry Set To Redefine 2026 according to…
AI you can trust: Governance as the New Business Standard
AI you can trust: Governance as the new business standard in the contact centre – Richard…
UK National Contact Centre Awards 2026 Now Open for Nominations
UK National Contact Centre Awards 2026 Now Open for Nominations, Marking a New Era of Excellence…
5 EMEA Predictions Defining CX in 2026 and Beyond
The contact centre is entering a period of unprecedented transformation. With Agentic AI reshaping how businesses…
IPI Pauseable now available on AWS Marketplace
IPI Pauseable now available on AWS Marketplace – Extends Flagship PCI DSS functionality to Amazon Connect…
A Winning CX Strategy for Black Friday Success
Each November, UK retailers experience a dramatic surge in online activity between Black Friday and Cyber…
UK Police Forces Risk Missing AI Opportunities
UK Police Forces Risk Missing AI Opportunities as Majority Yet to Fully Implement Tools according to…
Sabio Group In Record-Breaking Google Cloud Deployment
AI Revolution Hits European Insurance: Sabio Group In Record-Breaking Google Cloud Deployment Spanish insurer IMA Iberica…
Content Guru Recognised as ‘Vendor of the Year’ at UK IT Industry Awards 2025
Content Guru Recognised as ‘Vendor of the Year’ at the UK IT Industry Awards 2025 Content…
How to Embrace AI within the Contact Centre
Readying the frontlines: how to embrace AI within the contact centre Sid Banerjee, Chief Strategy Officer,…
The Challenges and Opportunities CIOs Face Today
AI in Customer Experience: The Challenges and Opportunities CIOs Face Today in the contact centre As…
Bromford Housing Transform CX with AI-Powered Customer Service Centre Transformation
Bromford Housing to Transform Customer Experience with AI-Powered Customer Service Centre Transformation 300+ agent Customer Service…
Medallia expands Frontline-Ready AI™ with Mobile Innovations
Medallia expands Frontline-Ready AI™ with mobile innovations to drive faster customer experience action Revolutionary AI puts…