More than 4 in 5 calls to 999 are not life-threatening, say almost half of NHS…
Category: Five9
How to Create Impeccable Experiences in your Contact Centre
How to Create Impeccable Experiences in your Contact Centre with Virtual Agents Five9 Event – September…
Contact Centres Have Increased Focus on Agent Experience
Five9 International Study Finds 9 out of 10 Contact Centres Have Increased Focus on Agent and…
Intelligent Virtual Agents: 3 Ways to Personalise Your CX
Intelligent Virtual Agents: 3 Ways to Personalise Your CX in your contact centre – On Demand…
Thrive Homes Thrive with Britannic Contact Centre Solution
Britannic Technologies, specialists in business communications and managed services, have announced that they will supply Thrive…
When AI goes Awry; 5 Contact Centre Transformation Mistakes to Avoid
When AI goes awry; five contact centre transformation mistakes to avoid Jonathan Rosenberg, CTO and Head…
Don’t Miss Your Chance to Register for Five9 CX Summit
Don’t miss your chance to register for Five9 CX Summit EMEA on Thursday, 12th of May…
PCI Pal & Five9 Partner to Provide Secure Payments
PCI Pal partners with Five9 to provide secure payments on the Five9 CX Marketplace PCI Pal…
Five9 Official Contact Centre Software Partner of European Tour group
Five9 becomes Official Customer Contact Centre Software Partner of the European Tour group The European Tour…
How Can Contact Centres Avoid Employee Burnout?
How can contact centres avoid employee burnout? Brian Atkinson, General Manager, and Vice President EMEA at…
Five9 Jam Session: How Smart is Your Virtual Agent?
Five9 Jam Session: How Smart is Your Virtual Agent? Virtual Event – March 22nd 2020 –…
Babble Awarded Five9 Contact Centre Partner of the Year
Babble awarded Five9 Contact Centre Partner of the Year for the third consecutive year Babble’s market-leading…
Pindrop & Five9 Fraud Protection for Contact Centres
Pindrop and Five9 Partner to Provide Greater Access to Authentication and Fraud Protection for Five9 Customers…
8 Ways to Maximise the ROI of AI in the Contact Centre
Discover the building blocks to implement practical AI and create business results. Contact Centre & CX…
Five9 Extends its Digital Solutions with Synthetic Voices
Five9 Extends its Digital Workforce Solutions with Support for Life-Like Synthetic Voices Five9, Inc. a leading…
UK Shoppers Spend More Online than Rest of Europe
UK Shoppers spending more online than rest of Europe according to Five9, an industry-leading provider of…
Britannic Technologies Announces Partnership with Five9
Britannic Technologies Announces Partnership with Five9 Britannic Technologies have announced a strategic partnership with Five9, a…
Five9 Named a 2021 UK’s Best Workplace in Tech
Five9. a leading provider of the intelligent cloud contact centre, announced today that it has been…
UK Most Unforgiving Country when it comes to Customer Service
UK most unforgiving country when it comes to customer service – More than a third of…