When product and price just aren’t enough, customer service is the ultimate business weapon Nick Peart,…
Category: – Customer Service/Experience
How To Win the Customer Loyalty War – Webhelp
How To Win the Customer Loyalty War – How Data sharing could be the key to…
UK Business Integrating Digital Customer Services
UK Business Increasingly Integrating Digital Customer Services according to research by Avato UK £706 million spent…
What do Millennials Think About Your Customer Service
Keeping Pace with the Modern Customer -Are your customers as happy as they could be? Perhaps…
Customer Acquisition vs Retention and Google Ad Words
Can you guess what is the most expensive keyword bid, in the UK via Google Adwords? Or,…
EE Completes 100% onshoring of their Contact Centres
EE completes 100% onshoring of Contact Centres for customer service for pay monthly customers 100% of…
Battle of the Chat Bots – Early Adopters Will Get Winning Edge
The Battle of the Chat Bots – how early adopters of Bots will get the winning…
Report Shows Clock is Ticking For Banks with Poor Customer Service
Customer service in the retail banking sector has failed to improve over the past year, despite…
Why your Customer Service should be 24/7 explains FMOutsource
Why your Customer Service should be 24/7 The traditional 9-5 opening hours no longer matches the…
16-24 Year Olds are Snubbing Phone for customer service queries
16 to 24-year-olds are snubbing the telephone for customer service queries in the contact centre according…
Revolutionising the Traditional Customer Service Model
Breaking the mould – revolutionising the traditional customer service model – Daniel Bailey, Director of Northern…
Chatbot advises consumers on energy consumption
Oxxio Customers Get Personal Advice from Energy Buddy ‘O’ – Chatbot advises consumers on energy consumption…
Could Bots be the Future of Customer Service asks Webhelp
Could Bots be the Future of Customer Service? Webhelp will explore the future of bots and…
Best and Worst Sectors for Online Customer Service
New research highlights best and worst sectors for online customer service – Utility companies and local…
Nationwide Tops Car Insurance Customer Experience Survey
Nationwide Tops Car Insurance Customer Experience Survey conducted by Webhelp Some of the country’s biggest names…
Why Euro 2016 could expose gaps in your customer services
Why Euro 2016 could expose the gaps in your customer services and how you should be…
Top 10 Customer Experience Trends for 2016
Top 10 Customer Experience Trends for 2016 according to Fonolo It doesn’t matter what kind of…
Energy Suppliers Complaints How does your Contact Centre compare?
Energy Suppliers highlighted for high levels of complaints but how does your contact centre compare? Extra…
Customer Experience Coaches Drive Satisfaction Online
Customer experience coaches drive satisfaction online – Helen Murray, Chief Customer Solutions Officer at Webhelp UK…