Affinity Sutton selects Intelecom for new Web Chat service for housing association residents Intelecom, a provider…
Category: – Case Study
Quicken Deploy Interactive Intelligence Cloud Solution
Quicken Deploys Interactive Intelligence Cloud Customer Engagement Solution PureCloud Engage℠ chosen for its competitive pricing, ease…
Content Guru assist St Albans Council to Enhance Citizen Experience
Content Guru help St Albans City and District Council to enhance communications and provide a superior…
Edwardian Hotels London Launches ‘Virtual Host’ Designed by Aspect Software
Edwardian Hotels London Launches ‘Virtual Host’ Designed by Aspect Software – ‘Edward’ is the hotel chain’s…
Nuance introduce Nina the Virtual Assistant
Nuance introduce Nina the Virtual Assistant from Nuance Brings Human Touch to Swedbank Customer Service For…
Aspect Software enhances customer service for Working Links with Zipwire
Aspect Software enhances customer service for Working Links with Aspect Zipwire – Cloud-contact centre solution enables…
Cairn Housing and The Highland Council Enhance Service Delivery
Cairn Housing and The Highland Council enhance service delivery using Netcall’s Customer Experience Manager to deliver…
Long Term Care Partners Chooses NICE Cloud-Based Workforce Management
Long Term Care Partners Chooses NICE Cloud-Based Workforce Management and Substantially Reduces Workforce Expenses during Peak…
eg solutions Delivers Back Office Optimisation Project for Capita Life
eg solutions delivers innovative back office optimisation project for Capita Life and Pensions Mapping the customer…
eg work manager brings blended strategy to Fusion contact centres
eg work manager brings blended strategy to BGL Group’s Fusion contact centres The BGL Group, one…
Premium Choice Deploy SJS Solutions Best in Class Visual Communications
Insurance specialist Premium Choice deploy SJS Solutions “best in class” visual communications software – Premium Choice…
Saga Chooses Sabio to Support Business Critical Contact Centres
Saga chooses Sabio to support its business-critical customer contact centres – In addition to ongoing 24x7x365…
SJS Solutions & Remego Deliver Best in Class Contact Centre Visuals
SJS Solutions and Remego Deliver Best in Class Contact Centre Visuals for South East Asia’s Largest…
RSVP – Not your traditional contact centre
RSVP Docklands London – Once you walk into the company’s London Docklands based contact centre it’s…
8X8 Improves Customer Experience for leading UK Heating Supplier
8X8 Improves Customer Experience for leading UK Heating Supplier – Swale Heating switches to cloud communications…
Concierge Contact Centre boosts scalability with Aspect Software
Concierge Contact Centre boosts scalability with Aspect Software Concierge Contact Centre, powered by TGM Consulting, provides…
Case Study – E-Plus: More quality and less cost for outbound campaigns
Case Study – E-Plus: More quality and less cost for outbound campaigns E-Plus Group, a German…
LV= Selects Sabio to support Avaya customer contact infrastructure
LV= Insurance specialist selects Sabio to support its Avaya customer contact infrastructure – Customer contact technology…
TeleTech boosts customer service with innovative technology platform
TeleTech boosts customer service with innovative technology platform – case study reveals how exceptional customer service…