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eBook – How Contact Centres Should Serve Vulnerable Customers
How Contact Centres Should Serve Vulnerable Customers – An Odigo eBook Contact centres are constantly striving…
CX Hub Personalised Experiences in Contact Centres
The customer experience hub – Delivering personalised experiences in contact centres Gary Bennett, VP UKI/MEA/Northern Europe…
Customer Loyalty. Where Does the Contact Centre Agent fit in?
Developing a successful Customer Loyalty Strategy. Where Does the Contact Centre Agent fit in? Nowadays, especially…
Content Guru Expands Availability of Surveying Tool
Content Guru Expands Availability of its Powerful Surveying Tool across additional channels Leading cloud communications provider,…
go-centric Launches New Values with New Innovation Hub
go-centric launches new values as it throws open the doors of new innovation hub National contact…
FCA Highlights An Operational Resilience Problem
The FCA has highlighted the Operational Resilience problem – now here’s the solution: it’s called low-code…
LifeSearch Chooses Talkdesk Contact Centre Solution
LifeSearch Chooses Talkdesk Contact Centre Solution – Talkdesk to help UK’s leading life insurance advice firm…
AI Can Promote Mental Wellbeing within Contact Centres
AI-driven call recording and speech analytics can promote mental wellbeing within the contact centre CallCabinet Customer…
Outsourcer go-centric Appoint SVL to Provide New WFM Solution
Contact Centre Outsourcing specialist go-centric appoint SVL to provide brand new Workforce Management solution. SVL have…
Greg Rowe Contact Centre Solution Keeps Payments Flowing
Greg Rowe’s contact centre solution keeps customer communications and payments flowing with technology from Talkdesk and…
3 Ways to De-Stress Employees with Contact Centre Tech
Workforce wellbeing – 3 ways to de-stress employees with contact centre technologies that humanise the hybrid…
Contact Centres Need the Tools to cope with Customer Expectations
Contact Centres need to be given the correct tools to cope with the surge in customer…
Contact Centre Management: What It Is and 7 Best Practices
Contact Centre Management: What It Is and 7 Best Practices – Contact centre management isn’t easy,…
NICE & Deutsche Telekom Global Announce Partnership
NICE and Deutsche Telekom Global Business Announce Comprehensive Partnership to Bring the Power of CXone to…
Engaged Employees: Difference Between Successful & Struggling Contact Centre
Engaged employees: the difference between a successful and struggling contact centre by Judith Schuder, VP of…
Vulnerable Customer Care is Essential in the Contact Centre
Vulnerable customer care is a growing field of specialisation. It is a topic that should be…
NICE Investigate Helps UK Police with their Enquiries
NICE Investigate Surpasses Milestone of Supporting 4 Million Police Investigations in England and Wales with Cloud-Based…
Customer Service Ranked in Mystery Shopping Report
Top UK retailers’ customer service quality revealed and ranked in new mystery shopping report Customer service…