Tech enablement and culture stifling CX transformation ambitions in the contact centre Whilst the pandemic continues…
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What Customers Want for Christmas from Contact Centres
What your customers (really) want for Christmas from contact centres – Rohan Newton Head Of Sales…
Contact Centre Webinar: The Future of Customer Experience
Heineken and ContactBabel join Enghouse in webinar glimpsing into the future of customer experience CX specialists…
Which Contact Centre Incentives Are Right for Your Agents?
How to Identify Which Contact Centre Incentives Are Right for Your Agents – Medallia explains When…
How to Stay on Top of Every Trend in your Contact Centre
How to stay on top of every trend in your contact centre (part 2) – In…
Contact Centres Could Be Heading for Own HGV Driver Crisis
Why the contact centre industry could be heading for its own HGV driver crisis – Ben…
How Contact Centres Can Get Ahead of Black Friday Rush
How can retail contact centres get ahead of the Black Friday and Christmas rush Gary Bennett,…
NICE & Google Cloud Collaborate to Drive Digital Conversations
NICE and Google Cloud Collaborate to Drive Smarter Digital Conversations and Improve Self-Service Experiences in the…
Customer Experience Continues to be Less About the Sizzle
Customer Experience Continues to be Less About Sizzle and More About Getting It Right for Today’s…
Ascensos Recruitment Drive at Motherwell Contact Centre
A leading Scottish customer service outsourcing firm Ascensos has announced an expansion of its headquarters and…
Contact Centre eBook: Customer Service Trends for 2022
Customer Service Trends for 2022 – Preparing for the Future of Customer Service Customer service is…
NICE CXone Overall Leader in Contact Centre as a Service
NICE CXone Named Overall Leader in 2021 SPARK Matrix™ for Contact Centre as a Service Report Receiving…
95% Cost Savings to Your Contact Centre with AI & Automation
Deliver 95% Cost Savings to Your Contact Centre with AI and Automation with Britannic Technologies Britannic…
94% of Contact Centre Agents say AI will Support their Roles
94% of contact centre agents say artificial intelligence will support them in their roles – Cirrus…
Contact Centre Webinar: The Hybrid Working Big Debate
Contact Centre Webinar: The Hybrid Working Big Debate Do you have employees working from home? Get…
PCI Pal® wins Payments Compliance Technology of the Year
PCI Pal® wins Payments Compliance Technology of the Year at the Payments Awards 2021 PCI Pal…
PCI Pal Wins at the WorkL Workplace of the Year Awards
PCI Pal® wins three accolades at the WorkL Workplace of the Year Awards PCI Pal, the…
UK Shoppers Spend More Online than Rest of Europe
UK Shoppers spending more online than rest of Europe according to Five9, an industry-leading provider of…
North East Contact Centre Awards Winners Announced
North East Contact Centre Awards 2021 Celebrates the Best in the Business – Winners of the…