Expert Tips on Looking After the Mental Health of Your Contact Centre Employees – Kura discusses…
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8 Ways to Maximise the ROI of AI in the Contact Centre
Discover the building blocks to implement practical AI and create business results. Contact Centre & CX…
Content Guru Brings storm to Smaller Contact Centres
Content Guru Brings the Power of storm® to Smaller Contact Centres with New Bundled Package Content…
Half Of Consumers Feel Customer Service Is Afterthought
More Than Half Of Consumers Feel Customer Service Is An Afterthought Annual Zendesk Customer Experience (CX)…
How To Successfully Connect Your Hybrid Workforce
Collaborate Anywhere – How To Successfully Connect Your Hybrid Workforce – 27th of January 2022, at…
The Omnichannel Dividend: Improve CX Whilst Lowering Costs
The Omnichannel Dividend – How to improve customer experience while also lowering costs in your contact…
Putting Your Contact Centre Staff First in 2022
Putting your contact centre staff first in 2022 – Craig Farley, Head of Consulting at IPI…
Maximising Limited Intelligence against Abundant AI
Customer Experience: Maximising our limited intelligence against the abundant intelligence of AI within the contact centre…
New NHS 24 Contact Centre Opens in Dundee
A new NHS 24 contact centre has opened in Dundee – allowing the service to help…
Three-quarters of Contact Centre Agents Facing Imminent Burnout
Three-quarters of Contact Centre Agents facing imminent burnout MaxContact calls on the industry to make 2022…
Infobip Introduces Environmental, Social and Governance Arm
Infobip Introduces Environmental, Social and Governance Arm for a Sustainable Future in Tech Global communications company…
CX Preferences Vs Contact Centre Strategies
International survey probes the future of customer service and considers consumer preferences versus contact centre strategies…
Cinos Sign with Enghouse to Strengthen Contact Centre Offering
Cinos Signs Partnership Agreement with Enghouse Interactive to Strengthen Contact Centre Offering to UK Public Sector…
The Face of Customer Service has Changed Forever
SuperAgent – How the Face of Customer Service has Changed Forever according to Natalie Calvert, Founder…
Eckoh Acquires Syntec To Enhance Contact Centre Offerings
Eckoh acquires Syntec for £31m to enhance its product offering, extend patented IP and accelerate Cloud…
The Smart Approach to Resolving Complexity in Contact Centres
The Smart Approach to Resolving Complexity in Contact Centres – Ross Daniels at Calabrio argues the…
Contact Centre Trends Powering CX Transformation
From reactive to revolutionary: The top five trends powering CX transformation in 2022 Richard Farrell, CIO…
NICE Market Share Leader in Workforce Optimisation
NICE Named Market Share Leader in Workforce Optimisation – DMG Consulting’s in-depth analysis reveals NICE is…