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Ways to Deal with Difficult Customers Calling Contact Centres
6 ways to deal with difficult customers calling the contact centre – Ben Booth of MaxContact…
How do you Improve the Contact Centre Agent Experience?
How to improve the contact centre agent experience? – Happy Agents= Happy Customers? Martin Taylor, Deputy…
Infobip Completes Peerless Network acquisition
Infobip completes Peerless Network acquisition strengthening its U.S. and global offer Global cloud communications platform creates…
Peabody Housing Reduce Emails by 30% with INBOX
Peabody Housing Association Reduce Emails to its contact centre agents by 30% with INBOX Peabody Housing…
Record-Breaking Year Ahead For ECCCSA Awards
Record-breaking year for European Contact Centre & Customer Service Awards as more organisations recognise achievements The…
Delivery Companies Must Respond to Complaints
Delivery companies must respond to complaints effectively to maintain customer satisfaction Jonny Campbell commented: “Customers across…
NICE Positioned As Leader in 2022 Magic Quadrant for RPA
NICE Positioned As A Leader in 2022 Gartner® Magic Quadrant™ for Robotic Process Automation NICE recognised…
Maintain PCI DSS Compliance when Contact Centre Agents Work Remotely
How to maintain PCI DSS compliance when your contact centre agents are working remotely Many merchants…
Workforce Wellbeing Recovery Toolkit for the Contact Centre
Workforce Wellbeing Recovery Toolkit for Contact Centres – Practical strategies & resources from Calabrio to turn…
MaxContact Shortlisted for the 2022 SaaS Awards
MaxContact shortlisted for the 2022 SaaS Awards -International Software Awards Programme Announces Initial Shortlist MaxContact has…
The Impact of the Cost of Living Crisis has on the Contact Centre
CCMA research reveals impact of cost of living crisis on contact centres The cost of living…
National Express Improves Payment Security & Flexibility
National Express improves security and flexibility with 8×8 and PCI Pal 8X8 XCaaS deployment includes SecurePay,…
So Why is Inbound Customer Service So Important?
So why is Inbound Customer Service So Important to contact centres? FM Outsource highlights the many…
Cyara Resolves Chatbot Failures with Testing Capabilities
Cyara Resolves Common Chatbot Failures with New Testing Capabilities for the contact centre Latest Botium chatbot…