Microsoft Copilot: Is this the latest disruptive AI capability for Customer Service? Stuart Dorman, Chief Innovation…
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Zoom Contact Centre Powers Up with Calabrio’s True-Cloud
Zoom Contact Centre Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution Cloud Contact Centre Leaders…
Jabra Expands Evolve2 Range With Most Comfortable Headsets
Jabra expands the Evolve2 range with the most portable and comfortable headsets built for ultra-flexible hybrid…
Proactive Outbound Dialling Improves Appointment Process
U.S. Medical Organisation Improves Patient Appointment Process via contact centre With Proactive Outbound Dialling from Noetica…
AI & Automation Delivering Enhanced Contact Centre Performance
How AI & Automation are already delivering enhanced Contact Centre Advisor Performance Phil Jordan, AI &…
Finalists of the UK National Contact Centre Awards 2023
Allstate Northern Ireland, BT, Chase, DHL, Emovis, Specsavers, SSCL, Walsall Council and Welsh Water amongst Finalists of the…
1 in 5 Contact Centre Agents Supported by AI, Robotics & Chatbot
Only two in five contact centre agents are supported by AI, robotics or chatbots, says CCA…
Growing Prevalence of “Conversational Everything”
New research from Infobip reveals the growing prevalence of “conversational everything” for customer communications » Infobip…
Wessex Water Achieves Customer Service Excellence
Wessex Water recognised for customer service excellence as the company retains its national Customer Service Excellence…
NICE Surpasses Milestone of 1 Million Agents on CXone
NICE Surpasses Milestone of 1 Million Contact Centre Agents on CXone NICE have announced that CXone,…
60% of Brands Struggle with Ineffective AI for Customer Service
Sprinklr Study Finds 60% of Brands Struggle with Ineffective AI for Customer Service within the contact…
Ascensos Continues Contact Centre Outsource Expansion
Ascensos is continuing its international contact centre expansion with the announcement of a new base in…
Enjoy a Slice of Customer Data Analytics Pi (e)
Enjoy a Slice of Customer Data Analytics Pi (e) There is an infinite amount of data…
How Data Powers CX Delivery for Contact Centre Advisors
Making your contact centre data work – How data powers excellent CX delivery for contact centre…
Vonage Wins Best CX Solution in CX Awards 2023
Vonage Wins Best CX Solution in CX Awards for Conversational Commerce Vonage, a global leader in…
Noetica Once Again a Contact Centre Experience Finalist
Noetica Once Again a Contact Centre Experience Finalist for the UK National Innovation Awards Noetica –…
Salesforce Einstein GPT; Beginning of AI’s ‘Productivity Wave’?
Salesforce Launch Einstein GPT; Is this the beginning of AI’s long-awaited ‘Productivity Wave’ in the contact…
Migrating to the Cloud? Be prepared to evolve your business…
About to begin your cloud migration journey? Be prepared to evolve your contact centre business… Derek…