Webinar: How Back-Office Organisations Optimise Workforce

How Back-Office Organisations Optimise Workforce and Operations Using Traditional Call Centre Model Rochester Regional Health joins…

Webinar: Taking your Contact Centre to the Cloud

Taking your Contact Centre to the Cloud – Does Your Team Have the Right Stuff? Register…

Migrating Contact Centres to Support Omnichannel

Businesses Join Genesys in Webinar on Migrating Contact Centres to Support Omnichannel Customer Experiences Register for…

Webinar: Messaging & Web Chat – Getting the Best Out of Both

Webinar: Messaging and Web Chat – Getting the Best Out of Both Webinar The customer communications…

Netcall Announce Series of Contact Centre Webinars

Change management: making change a success Tuesday 13th June The role of the contact centre in…

7 Technologies Changing Customer Engagement

Genesys to Hold Global Webinar with Amazon Web Services on 7 Technologies Changing Customer Engagement Leading…

Webinar: ECCCSA Chair of Judges Gives Insider Tips

The Chair of the Judges, Ann-Marie Stagg, hosts a webinar at 13:00 on Friday 9 June…

Bringing Quality Monitoring To The Contact Centre

Webinar: Bringing Quality Monitoring into the heart of the Contact Centre Thursday June 15, 2017 1:00…

NICE Webinar: Recording in the Contact Centre

Recording in the Contact Centre – The Path to the Cloud Presented By: Paul Stockford, Chief…

Webinar: How to be a Contact Centre Champion

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Webinar: Turn Outbound Dialling into inbound Telephony

Webinar: The vast majority of outbound calls typically fail to connect to the right party, they…

Customer Engagement Without Boundaries

Aspect CrowdChat: Customer Engagement Without Boundaries As an expert on customer service and engagement, we would…

Netcall Announce Contact Centre Change Webinar Series

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A View Into EE’s Automation Best Practices – Case Study

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Webio Webinar: Messaging & Artificial Intelligence

Webio Webinar: Messaging and AI are changing the very nature of how companies engage with customers.…

Webinar: How to use TV screens to solve Agent Disengagement

Agent disengagement is costing our industry billions a year. An agent heading for the door is…

Messaging vs. Chat – What’s the Difference?

Messaging vs. Chat – What’s the Difference? The customer communications landscape is changing with the shifting…

Redefining Customer Service, Planning and Engagement

Redefining customer service, planning and colleague engagement in a multi-channel environment Join Aspect Software to find…

Redefining Customer Service in a Multi-Channel Environment

Redefining customer service, planning and colleague engagement in a multi-channel environment Live Webinar Modern and mobile…

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