How Back-Office Organisations Optimise Workforce and Operations Using Traditional Call Centre Model Rochester Regional Health joins…
Tag: Webinar
Webinar: Taking your Contact Centre to the Cloud
Taking your Contact Centre to the Cloud – Does Your Team Have the Right Stuff? Register…
Migrating Contact Centres to Support Omnichannel
Businesses Join Genesys in Webinar on Migrating Contact Centres to Support Omnichannel Customer Experiences Register for…
Webinar: Messaging & Web Chat – Getting the Best Out of Both
Webinar: Messaging and Web Chat – Getting the Best Out of Both Webinar The customer communications…
Netcall Announce Series of Contact Centre Webinars
Change management: making change a success Tuesday 13th June The role of the contact centre in…
7 Technologies Changing Customer Engagement
Genesys to Hold Global Webinar with Amazon Web Services on 7 Technologies Changing Customer Engagement Leading…
Webinar: ECCCSA Chair of Judges Gives Insider Tips
The Chair of the Judges, Ann-Marie Stagg, hosts a webinar at 13:00 on Friday 9 June…
Bringing Quality Monitoring To The Contact Centre
Webinar: Bringing Quality Monitoring into the heart of the Contact Centre Thursday June 15, 2017 1:00…
NICE Webinar: Recording in the Contact Centre
Recording in the Contact Centre – The Path to the Cloud Presented By: Paul Stockford, Chief…
Webinar: How to be a Contact Centre Champion
Webinar: How to be a contact centre champion Why attend? As part of this webinar we…
Webinar: Turn Outbound Dialling into inbound Telephony
Webinar: The vast majority of outbound calls typically fail to connect to the right party, they…
Customer Engagement Without Boundaries
Aspect CrowdChat: Customer Engagement Without Boundaries As an expert on customer service and engagement, we would…
Netcall Announce Contact Centre Change Webinar Series
Netcall Contact Centre Change Webinar Series Join Netcall at their webinar series, 7th – 21st March…
A View Into EE’s Automation Best Practices – Case Study
A View Into EE’s Automation Best Practices – Case Study Presented By: David Orton, Technical Manager,…
Webio Webinar: Messaging & Artificial Intelligence
Webio Webinar: Messaging and AI are changing the very nature of how companies engage with customers.…
Webinar: How to use TV screens to solve Agent Disengagement
Agent disengagement is costing our industry billions a year. An agent heading for the door is…
Messaging vs. Chat – What’s the Difference?
Messaging vs. Chat – What’s the Difference? The customer communications landscape is changing with the shifting…
Redefining Customer Service, Planning and Engagement
Redefining customer service, planning and colleague engagement in a multi-channel environment Join Aspect Software to find…
Redefining Customer Service in a Multi-Channel Environment
Redefining customer service, planning and colleague engagement in a multi-channel environment Live Webinar Modern and mobile…