What is The True Cost of your Contact Centre Agent?
The True Cost of your Contact Centre Agent – Expolink went into accountant mode to provide suprising costs of a…
The True Cost of your Contact Centre Agent – Expolink went into accountant mode to provide suprising costs of a…
The 14th edition of The UK Contact Centre Decision Makers Guide – the UK’s largest study of customer contact –…
How do UK consumers use customer service departments? In Summer 2016, mplcontact carried out a study to establish the way…
Customer experience in the UK has improved for the first time in three years, according to new research published today…
75% of UK consumers say repetition is worst customer service bugbear according to survey by UBM Whether in-store, online or…
Delivering a fantastic customer experience is the holy grail of the contact centre in the 21st century. As brands, products…
UK Business Increasingly Integrating Digital Customer Services according to research by Avato UK £706 million spent on customer service outsourcing…
Public Fundamentally Misunderstands Contact Centres, New YouGov Survey by Aquarium Software Shows There is a massive gap between what call…
Digital channels account for around 30% of inbound customer contact, yet they are often disconnected from each other, inconsistent, and…
Positive Experience of Web Chat Drives Further Growth according to respndents survey in ContactBabel research. Respondents surveyed for ContactBabel’s latest…
ContactBabel are starting their annual research for the UK Contact Centre Decision-Makers’ Guide – the UK’s largest study of customer…
Research and Markets has announced the addition of the “2016 Blueprint: Contact Centre Operations Services” report to their offering. The…
Businesses Must Act Now to Support Call Centric Workers to include contact centre agents – Jabra report outlines business failures…
Ireland continues as a ‘Global hub’ for contact centres services according to Deloitte report. According to a report released by…
ContactBabel have started to conduct research for the UK Contact Centre Decision Makers Guide – the UK’s largest study of…
ContactBabel’s new report, “The Inner Circle Guide to Outbound and Call Blending” is now available for free download. “The Inner…
Rant & Rave publish two reports alongside ContactBabel exploring the pressing issues in the Contact Centre Rant & Rave, has…
Cloud Based Contact Centre Infrastructure Market Report 2015-2016 Research and Markets have announced the addition of the “2015-2016 Cloud Based…
Contact Centre HR & Operational Benchmarking Reports by Industry Experts ContactBabel are now available. The largest-ever HR & operational benchmarking…