ContactBabel: The 2018 UK CX Decision-Makers Guide
The 2018 UK CX Decision-Makers Guide is based on hundreds of surveys with UK organisations, and thousands of interviews with…
The 2018 UK CX Decision-Makers Guide is based on hundreds of surveys with UK organisations, and thousands of interviews with…
Use of cloud-based contact centre applications doubled since 2015 Cloud call routing, call recording, IVR, outbound dialling lead the way…
The 2018 UK & US Customer Experience Decision-Makers’ Guides – ContactBabel The 2018 CX Decision-Makers’ Guides are two in-depth studies…
The largest HR & operational benchmarking study of UK customer contact operations is now available, giving detailed information on: –…
Kura and Inisoft recently teamed up with CCA Global to understand the challenges front-end advisors face and their views on the…
UK customer experience worsening as social media performance slumps Eptica research finds top brands successfully answer just 44% of all…
Artificial Intelligence is Fueling the Customer Experience Strategies of the World’s Top Brands Today According to a new MIT Technology…
IMImobile Consumer Interaction Research finds that 68%of consumers prefer customer service over digital messaging channels. Latest research reveals customer service…
Trust is a rare commodity in these days of ‘fake news’, dodgy diesel emissions and less-than-honest social media profiles. But…
Research report examines how contact centres are adapting to new innovative technologies, such as Artificial Intelligence and Internet of Things.…
Technology gap revealed as 88% of organisations expect digital customer interactions to overtake voice by 2020 – 92% say customer…
Strongest quarter in five years for private sector outsourcing market Outsourcing spend among UK businesses rises sharply in Q1 as…
Global Contact Centre Outsourcing Market – Procurement Market Intelligence Report 2017-2021 – Research and Markets Research and Markets has announced…
Dimension Data: Organisations around the world are failing to implement effective digital strategies. As a result their customer experience (CX)…
The Inner Circle Guide to Self-Service is a major independent analyst report, aimed at providing customer contact professionals with the…
“The Inner Circle Guide to Multichannel Workforce Optimization” is a major independent analyst report, aimed at providing customer contact professionals…
One in five Customers select service providers based solely on Perks and Benefits according to Echo Managed Services research. A…
Voicemail is costing small business monet according to new report by Moneypenny – 69% of callers don’t leave voicemail messages…
Research Finds 37,700 Contact Centres Employing 3,85 Million People in 30 European Countries in 2015 Altitude Sponsors International Customer Contact…