Hype or Reality? 5 Predictions Defining the Future of AI and CX in EMEA Sam Counterman…
Category: – Contact Centre News
News from the UK contact centre industry
Performance Fade: What Happens to Frontline Agents as Complexity Rises
Performance fade: What happens to frontline agents as complexity rises Thursday February 12th 2026 | 10…
6 key CX trends to watch for 2026
6 key CX trends to watch for 2026 – If the past few years were about…
Cirrus Awarded NiCE Platinum Partner Status
Cirrus has been awarded Platinum Partner status by NiCE, the global leader in AI-powered platforms that…
Zinc & Octopus Energy Officially Open Contact Centre Floor
Zinc Group have official opened a newly refurbished, Octopus Energy-branded cntact centre floor, marking a significant…
Be Part of the UK Contact Centre Decision-Makers Guide
With insights built on hard data, the 23rd annual edition of “The UK Contact Centre Decision-Makers’…
CCA Global Unveils Annual Convention 2026
CCA Global Unveils Annual Convention 2026 Exploring Trust, Technology and the Future of CX Senior customer…
NHS Lanarkshire Introduces New Cloud-Based Telephony System
NHS Lanarkshire Introduces New Cloud-Based Telephony System NHS Lanarkshire has implemented a new cloud-based telephony system…
Sabio’s Consultancy Helps Accelerate Telecom Transformation
Sabio’s Consultancy Helps Accelerate Major Telecom Transformation – Bouygues Telecom’s partnership with Sabio Group demonstrates how expert…
Calabrio’s Release “Voice of the Agent” Report
Calabrio’s “Voice of the Agent” Report Finds the Modern Contact Centre Balancing Empathy and AI in…
The Ivy Collection Boosts Conversion Rates by 20%
The Ivy Collection Boosts Conversion Rates by 20% through its contact centre wth Five9 The Ivy…
The Cost of a Contact Centre
The cost of a contact centre –Luke Cuthbertson, Head of CX Consulting Practice at Route 101 discusses…
Webinar | CX + EX: The New Leadership Equation in the Age of AI
Join Natalie Calvert (HuddleCX) and Nicola Copcutt (Direct Line Group) as they explore why customer experience…
Medallia & Ada Announce Strategic Partnership to Unite Customer Intelligence with Agentic AI
Medallia and Ada announce strategic partnership to unite customer intelligence with agentic AI to elevate customer…
Jabra reinforces headset leadership with new Evolve3 Series
Jabra reinforces headset leadership with new Evolve3 Series, professional audio engineered for both contact centres and…
Contact Centres Set for “Infinite Scale” Revolution
Contact Centres Set for “Infinite Scale” Revolution as AI Unlocks Unprecedented Customer Insight, Says Sabio Innovation…
Ogi Transforms CX with Route 101 Unified Platform
Ogi Transforms Customer Experience with Route 101 Unified Platform New platform enabled Ogi to offer responsive…
Concentrix Outsource Currys Contact Centre Jobs
Contact centre workers employed by outsourcing firm Concentrix, which provides customer support for Currys, have reacted…
Which? Names Best & Worst UK Energy Suppliers
Scottish Power, EDF and British Gas have been identified as the lowest-performing energy suppliers in Which?’s…