Sitel UK have announced a new modern brand as part of a comprehensive global brand re-launch.…
Tag: Outsource
Spark Response Support Raises £47,000 for Sport Relief
Spark Response has once again done its bit to support Sport Relief by helping raise almost…
Serco signs £70m services contract with Lincolnshire County Council
Serco have confirmed that it has signed a new contract to provide a range of business…
Rigney Dolphin announce closure of their Derry operation with the loss of 30 jobs
The North’s Enterprise Minister Arlen Foster confirmed the closure in a statement, “Rigney Dolphin has confirmed…
RESPONSE Employees raise £15,000 for Cancer Research UK
RESPONSE, the Glasgow based Outsource company, has handed over a cheque for £15,000 to Cancer Research…
Falkirk FC sign sponsorship deal with Webhelp UK
The deal will see company, which employs more than 850 at its headquarters in nearby Larbert,…
Teleperformance Secures NHS Blood & Transplant Contract
Teleperformance UK have announced that it has secured a three year contract with NHS Blood &…
Capita selected by John Lewis for online contact centre partnership
Capita plc has been selected by John Lewis to provide its online contact centre. Under the…
Costs, complaints & customer satisfaction are driving jobs re-shoring trend
Businesses following contact centre trend to improve customer service and bring key processes back to the…
Ventrica to provide customer service for Purplebricks
Outsourced contact centre, Ventrica which provides niche, high quality customer contact services, has been selected by…
Getting it right first time just became more important than ever
First Call Resolution has always been a bit of a mantra in the customer service industry.…
RESPONSE Staff at the Contact Centre ‘Glitzies’
RESPONSE, one of the UK’s leading contact centres located in Glasgow, has staged its third annual…
Echo Managed Services helps deliver 400% increase in registrations for RAF Careers
– Echo uses Facebook to enable RAF engagement with potential recruits – Performance secures further customer…
Webhelp UK launches partnership with MacMillan Cancer Support
Customer experience management company, Webhelp UK, and charity, MacMillan Cancer Support, have announced plans for an…
Contract with Scottish Power creates new jobs at KC Contact Centres
More than 20 new, permanent jobs could be created at a local contact centre if an…
KCom signs multi-million pound contact centre deal
It has been reported that KCom has signed what has been described as a “substantial”, multi-million…
Teleperformance set to grow in Kilmarnock during 2014
Teleperformance has announced that it plans to increase its workforce in Kilmarnock by up to 15…
Sitel positioned in Gartner Magic Quadrant for Contact Centre BPO
Sitel, a leading global customer care provider, today announced it has been positioned by Gartner, Inc.…
Firstsource Achieves Investors in People Silver Standard
Firstsource Solutions has announced that it has been accredited with Investors In People (IIP) Silver Standard…