Contact Centre Best Practice: Channel Choice: Putting Customers First The number of channels available to consumers…
Tag: Eptica
UK Businesses Struggling to Meet Customer Expectations
UK Businesses Struggling to Meet Customer Expectations Research reveals that only a third (34%) of customer…
Acquisition Expands Enghouse Contact Centre Presence in France
Enghouse Systems Limited have announced it has acquired Eptica S.A. which is based in the Paris…
Insurers Neglecting Customer Service on Digital Channels
Insurers neglecting customer service on digital channels, Eptica finds Poor performance and focus on social media…
UK Consumers Switch Brands if Trust Breaks Down
79% of UK consumers will switch brand if trust breaks down Eptica research finds automotive, technology,…
Brands Failing to Listen To Voice of the Customer
Brands failing to listen effectively to Voice of the Customer, Eptica research finds While over three…
Consumers Demand Better & More Detailed Answers from Brands
UK consumers demand better, more detailed answers from brands – or they’ll move to rivals 94%…
City Council puts Knowledge at Heart of Customer Service
Birmingham City Council puts knowledge at the heart of customer service with Eptica Enables faster, more…
UK Insurance Customer Service Worsening Says Eptica Report
UK insurance customer service worsening, with 68% of queries left unanswered on digital channels Eptica study…
Eptica signs global partnership with SpiceCSM
Eptica signs global partnership with SpiceCSM – Partnerhip enables organisations to move towards deploying end-to-end customer…
Eptica unveils new strategy and branding
Eptica unveils new strategy and branding, focused on enabling meaningful conversations between organisations and individuals As…
Eptica announces 23% growth in Software as a Service
Eptica announces 23% growth in Software as a Service orders in 2015 – Software vendor expands…