Why CRM Is Essential For Effective Contact Centre Engagement
Why CRM Is Essential For Effective Contact Centre Engagement – Colin Hay, VP Sales, Intelecom UK looks at the advantages…
CRM
When CRM Meets the Contact Centre
Frost & Sullivan—When CRM Meets the Contact Centre Improving Business Outcomes End to End As mid-size companies look for a…
Salesforce Unveils Service for Apps
Salesforce Unveils Service for Apps – the Future of In-App Mobile Support. Powered by the Service Cloud, new Service for…
mplsystems Positioned in 2015 Gartner Magic Quadrant
mplsystems, leaders in customer engagement centre and field service technologies, have announced that they have been named in Gartner’s “Magic…
Eptica in Gartner Magic Quadrant for CRM
Eptica Positioned in Gartner Magic Quadrant for the CRM Customer Engagement Centre – Inclusion follows global expansion and double digit…
Salesforce positioned by Gartner in Leaders Quadrant
Salesforce has been positioned by Gartner in the Leaders quadrant for its Service CloudEvaluation based on completeness of vision and…
Genesys Omnichannel Customer Journey Management
Genesys Next Generation Customer Experience Platform Complements Installed CRM Applications by Orchestrating and Monitoring Customer Journeys and Interactions Genesys have…
Connect from Intelecom now fully integrated with Salesforce New App available via Salesforce AppExchange
Intelecom Group AS has launched a new application on the Salesforce AppExchange to allow a seamless integration with its flagship…
Rostrvm Solutions and Pythagoras offer MS Dynamics CRM
Rostrvm Solutions, the customer service hub software provider, has teamed up with Pythagoras to provide flexible contact centre and desktop…
Aspect Software announces collaboration with ComSys
• Collaboration enables real-time interoperability between Unified IP and leading CRM applications such as Siebel, PeopleSoft, Salesforce and SAP •…
Nixxis integrates into Salesforce.com via OpenCTI
Salesforce.com, pioneer in Cloud based CRM, is available with Nixxis Contact Suite. To answer the request of many US and…
Proactive notifications improves operational efficiency at Anglian Water
Anglian Water is the largest water and water recycling company in England and Wales by geographic area, supplying domestic and…
Noble Systems Launch Noble® for Sales Cloud Fast Start
Noble Systems have announced the launch of its Noble® for Sales Cloud Fast Start solution. Noble for Sales Cloud provides…
Aspect Software introduces Aspect Mentor for real-time speech analytics
• Helps companies improve sales effectiveness, mitigate customer churn and improve mandate compliance • Improves agent performance and supervisor management…