Teleperformance announce recruitment drive

Teleperformance have announced a major recruitment drive across UK sites. From a total of 1,000 jobs…

Webhelp TSC team tee off to help raise over £9,000 for Quarriers

A team of four customer experience professionals from Webhelp TSC in Greenock has helped raise £9,970…

Stream Global Services Opens Belfast Contact Centre

Stream Global Services held a grand opening ceremony (3rd October) to commemorate its newest contact Centre,…

Serco announce expansion plans

Outsourcer Serco, who secured a three year outsource contract with Hull Council, have announced initial plans…

Call Connection To Create 100 New Jobs In Newcastle

Outsourcer Call Connection is set to extend its operations in Newcastle bringing up to 100 new…

‘Five Step guide to converting Christmas shoppers with Customer Service’

With UK consumers spending an estimated 375m hours shopping online last December, 17m of those on…

TUI Travel Cruise Set to Close Swansea Contact Centre

It has been reported that Travel operator TUI is to close their Swansea based contact centre…

Interactive Intelligence to Launch Content Management Solution

New content management software designed to help contact centres and enterprises reduce costs, increase employee productivity,…

Mind Candy deploys Eptica’s multichannel platform

The Eptica solution will support 80 million online Moshi Monsters players and eStore customers as well…

Stream Global Services Hiring 50 Permanent Positions in North Dublin

Another 200 seasonal jobs to be created in lead up to Christmas Stream Global Services Dublin…

Capita signs three-year contract to manage customer contact for Government

Capita’s customer management business will manage 10 enquiry lines on behalf of the Department for Work…

Sitel UK acquires Version 5 of Customer Contact Association Global Standard

Sitel UK has acquired the CCA Global Standard© Version 5. Version 5 is designed with a…

CC33 on recruitment drive at Sheffield based site

CC33, who offer services to include telemarketing, digital marketing and training, have announced a recruitment drive…

Hosted & Cloud – Are they synonyms?

The future is in the cloud, or is it hosted? Are they different concepts or can…

Domestic & General recruit at their Nottingham Contact Centre

Warranty Provider Domestic & General are running a recruitment campaign for 250 staff at their Nottingham…

Spark eCommerce on Recruitment Drive

Leading contact centre, fulfilment and eCommerce provider, Spark eCommerce Group, is creating 140 jobs to meet…

Webhelp Group plans €100m acquisition drive

Webhelp Group has outlined plans to consolidate the market with a programme of strategic acquisitions. The…

Royal Caribbean Relocates contact centre to Guatemala

It has been reported that Cruise operator, Royal Caribbean, is to relocate its Surrey based contact…

2,000 people apply for 60 contact centre Jobs at Molson Coors

What can be deemed as a perfect job has attracted over 2,000 applications for 60 agent…

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