Infinity CCS appoints European account Director to Support International Expansions Infinity CCS – technology provider to…
Tag: Contact Centre
The Tangible and Intangible Benefits of Cloud Solutions
The tangible and intangible benefits of cloud solutions according to David Paulding, Regional Sales Director UK, Middle…
Capita & Avaya Provide Cloud Based Contact Centre Services
Capita partners with Avaya to provide cloud-based contact centre services Capita Collaboration Technologies, part of Capita…
Interactive Intelligence Achieves Advanced Technology Partner Status
Interactive Intelligence Achieves Advanced Technology Partner Status in AWS Partner Network Amazon Web Services (AWS) has…
Get Connected 2016 – Intelecom Conference – 27th April 2016
Get Connected 2016 – Intelecom Conference – London – 27th April 2016 Achieving and delivering extraordinary…
eg work manager brings blended strategy to Fusion contact centres
eg work manager brings blended strategy to BGL Group’s Fusion contact centres The BGL Group, one…
Intelecom appoints new Vice President of Sales in the UK
Intelecom appoints Colin Hay as new Vice President of Sales in the UK Intelecom Group AS,…
PCI DSS Certification – the lowdown according to Ultracomms
PCI DSS Certification – why it matters and what you need to know by Darren Sullivan,…
Nuisance Calls – ICO Issues Record Fine for 46m Calls Made
Prodial Ltd, a lead generation firm responsible for over 46 million automated nuisance calls, has been…
Sinclair Voicenet Extends Commitment to Apprentice Programme
Sinclair Voicenet, the UK’s longest established specialist provider of multimedia interaction recording and advanced contact centre…
Akixi Finalist in International Business Of The Year Award
Akixi have announced they are Finalist in the Gatwick Diamond International Business Of The Year Award…
Content Guru – Storm Contact:Outbound Application
Content Guru – storm® Contact:Outbound storm® CONTACT:OUTBOUND™ is Content Guru ’s multi-channel outbound customer engagement application,…
NICE and BCG Form Partnership for Insights into Customer Behaviour
NICE and BCG Form Strategic Partnership to Generate Deeper Insights into Omni-Channel Customer Behaviour Collaboration between…
Noble Systems Introduces Noble® Inbound 100 Solution
Noble Systems Introduces Noble® Inbound 100 – Global contact centre technology leader offers a complete inbound…
Premium Choice Deploy SJS Solutions Best in Class Visual Communications
Insurance specialist Premium Choice deploy SJS Solutions “best in class” visual communications software – Premium Choice…
Saga Chooses Sabio to Support Business Critical Contact Centres
Saga chooses Sabio to support its business-critical customer contact centres – In addition to ongoing 24x7x365…
Contact Centre Industry suppliers Recognised in Awards
Contact Centre Industry suppliers to be recognised in a UK first at new awards ceremony Nominations…
Interactive Intelligence Reports Rapid Growth of Cloud Business
Interactive Intelligence Builds Momentum with More Than 80 Customer Deployments at Fortune 500 Companies – Company…