Taking the Pressure Off Agents with Smarter Tech: The Future of Contact Centres Contact centre agents…
Tag: Contact Centre Tips
CV Formatting Tips for Contact Centre Professionals
Dialling Up Your Potential: CV Formatting Tips for Contact Centre Professionals Making yourself stand out among…
Agent Desktop Experience: The Key to Contact Centre Success
The Contact Centre Agent Desktop Experience: The Key to Contact Centre Success Sarah is a contact…
Am I Driving the Benefits of My Workforce Management Solution?
How Do I Know If I Am Driving the Benefits of My Workforce Management Solution? 7…
Knowing Why Your Customers Contact You
Knowing Why Your Customers Contact You – Understand your customers, and you are on the way…
The Mapping Process: As-Is vs To-Be: Where do you Start?
The Mapping Process in the contact centre: As-Is vs To-Be: Where do you Start? Craig Willis,…
CSAT Scores are in Decline – Now is Your Time to Shine!
Customer Satisfaction Score (CSAT) Scores are in Decline – Now is Your Time for your Contact…
IVR vs. Contact Centre Agents: Guide to Customer Authentication
IVR vs. Contact Centre Agents: The Complete Guide to Customer Authentication from Pindrop. Contact centress are…
Get the Guide to Seamless Omni-Channel Customer Experiences
Get the Guide to Seamless Omni-Channel Customer Experiences: Download Cirrus’ exclusive tip sheet to learn how…
4 tips to apply to your Payment Processes to boost CX
4 tips to apply to your payment processes to boost your CX in your contact centre…
Deploying Strategies to Manage Frustrated Customers in the Utility Sector
Deploying strategies to manage frustrated customers in the utility sector via the contact centre Echo Managed…
Combat Employee Burnout in the Contact Centre
Three Tips to Combat Employee Burnout in the Contact Centre Life in the contact centre moves…
Screen Pops: The Underrated Tool Your Agents Need Now
Screen Pops: The Underrated Tool Your Contact Cenrte Agents Need Now as Cirrus explains The phone…
Understanding Customers & Recognising Vulnerability in Contact Centres
The continued cost of living crisis is expected to affect consumers over the course of the…
Benefits of Conversational IVR Programming in the Contact Centre
A recent survey a staggering 35% increase in inbound call volumes across the nation’s contact centres…
The “Digital-first” Delusion: Is Convenience Killing UK CSAT?
The UK customer service landscape is in a state of flux. While digital-first solutions have revolutionised…
Boost Contact Centre Agent Engagement for Higher Productivity
How to boost contact centre agent engagement for higher productivity Many companies realise that happy, engaged…
How to Handle Complaints Efficiently in the Contact Centre
Complaint handling comes with the territory of working in the contact centre. It’s often the first…
How to Improve Contact Centre CX with Analytics
How to Improve Contact Centre CX with Analytics Business leaders have long identified Customer Experience (CX)…