Research Reveals Integration Concerns Holding Back Digital Transformation
CCA Research Reveals Integration Concerns Holding Back Digital Transformation – Lack of co-ordinated strategy, low resource availability and integration fears…
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Journeycall awarded customer service accreditation
Journeycall awarded top customer service accreditation for excellence by CCA Global Following a rigorous consultation process, Journeycall, part of ESP…
CalMac Awarded Contact Centre Accreditation
CalMac Ferries’ customer services staff have picked up the Contact Centre Association’s global accreditation at a ceremony in Glasgow –…
CCA Excellence Awards 2015 – The winners are…..
The Co-operative Bank has beaten off stiff competition to win two top new prizes in customer service at the CCA…
Webhelp Helen Murray “Women of Influence”
Webhelp Helen Murray “Women of Influence” CCA Award Webhelp UK’s Helen Murray, chief customer solutions officer has been selected as…
RESPONSE Exceeds CCA Standard
RESPONSE has once again demonstrated its commitment to the highest standards in customer excellence having successfully retained its accreditation to…
RESPONSE shortlisted for CCA Excellence Awards 2014
RESPONSE shortlisted for CCA Excellence Awards 2014 in the following categories: Best Outsourcing Partnership – Hiscox Professional of the Year…
CCA Excellence Awards 2014 Awards Shortlist announced
The CCA shortlist for the Excellence Awards 2014 have been revealed with the Award winners will be announced on 26th …
Survey reveals organisations don’t learn from personal experience with only 2 in 10 measuring customer effort
Just two in ten organisations rate customer effort – the level of frustration, amount of time invested and the number…
Contact centres struggling under the weight of multiple channels
Just 15% of contact centre agents are easily able to track customers across multiple channels, and almost half are required…
Good customer service depends on a connected approach, say fed-up customers
Research shows demand from consumers for ‘Single Customer View’ approach to customer experience being ignored by almost 70 per cent…
Vodafone & Videlica Win CCA Best Technology Partnership Award
Dublin-based Videlica has won a prestigious Customer Contact Association (CCA) Excellence Award for ‘Best Technology Partnership’ with client Vodafone UK…
Sitel UK acquires Version 5 of Customer Contact Association Global Standard
Sitel UK has acquired the CCA Global Standard© Version 5. Version 5 is designed with a greater emphasis on best…