Artificial Intelligence: first aid for companies in challenging times When unexpected events occur and customer demand…
Tag: Artificial Intelligence
Using Artificial Intelligence to build a great future for CX
Using Artificial Intelligence to build a great future for CX – AI is already here and…
7 ways AI is transforming CX in Housing sector
7 ways AI is transforming customer service in the housing sector Generation Rent presents a huge…
UK falling behind Europe in AI customer service
UK falling behind Europe in customer service as AI changes the game – Just half (54%)…
5 Questions to Ask Before Putting AI into Practice
Despite the power of Artificial Intelligence to transform the customer experience, many AI projects fail at…
EBI.AI Reseller of Google Nest Smart Home Devices
EBI.AI awarded authorised reseller status of Google Nest smart home devices AI lab collaborates with build-to-rent…
Brits Divided on Security of AI Virtual Assistants
New Data Reveals Brits Divided on the Security of AI Virtual Assistants Contact Centre hopes of…
Contact Centre Evolution: AI Hype vs. Reality
Contact centre evolution: AI hype vs. reality Ajmal Mahmood, Customer Contact Propositions Lead at KCOM As…
AI and Robots Hold Key to Transform Customer Service
AI and Robots Hold the Key to Transform Customer Service – But Senior Decision-makers Still See…
AI: Friend or Foe for your Contact Centre Agents?
Artificial Intelligence: friend or foe? 7 Ways to turn your agents into superheroes From contact centres…
Artificial Intelligence The Evolution of the Personal Touch
AI: The next evolution of the personal touch Sandra Schroeter, International Head, Customer Engagement Technologies, LogMeIn…
Contact Centre Leaders Confident in Artificial Intelligence
Contact centre leaders confident in artrificial intelligence’s role in delivering exceptional customer service experiences NICE inContact…
How to Test New AI Tech in your Contact Centre – Part 2
How to test new AI technology in your contact centre – (part 2) Henry Jinman from…
How to Test AI Technology in your Contact Centre
How to test AI technology in your contact centre – Henry Jinman from EBI.AI looks at…
UK Embrace AI in the Workplace But Want More Training
UK employees embrace AI in the workplace, but want more training according to new research from…
Will Automation Spell The End For Contact Centres?
Contact centres are often described as modern-day factories, and their employees just as vulnerable to automation…
The Power of AI to Reduce Contact Centre Costs
Harnessing the Power of AI and Machine Learning to Reduce Contact Centre Costs The concepts of…