New Research Reveals Growing Acceptance for Automated Assistants in Contact Centres Kore.ai Study Shows that the…
Tag: Artificial Intelligence
Empowering Contact Centre Agents with AI & Automation
The rapid advancements in artificial intelligence (AI) and automation technologies have transformed various industries and the…
Medallia Surpasses Milestone of One Million Weekly Active AI Users
Medallia surpasses major milestone of one million weekly active AI users Medallia’s $750M investments over the…
Key Considerations for Contact Centres Looking to Implement AI
Key Considerations for Contact Centres Looking to Implement AI – Jason Roos, CEO of Cirrus, discusses.…
Getting on Front Foot with Customers with AI Conversation Monitoring
Getting on the front foot with customers with AI conversation monitoring – EdgeTier CEO and Co-Founder,…
Will AI Take Jobs? The Role of Generative AI in Contact Centres
Will AI take jobs: the role of Generative AI in contact centres Marco Ndrecaj, Director of…
How AI Can Help Transform Mental Health Services
AI can help Transform Mental Health Services – In the light of Mental Health Week (May…
60% of Brands Struggle with Ineffective AI for Customer Service
Sprinklr Study Finds 60% of Brands Struggle with Ineffective AI for Customer Service within the contact…
The Future Role of AI in the Contact Centre
The Future Role of AI in the Contact Centre- By Martin Taylor, Co-founder and Deputy CEO,…
Mind the ‘Contact Centre Agent Knowledge’ Gap
Mind the ‘Contact Centre Agent Knowledge’ Gap – Deploying employee-centric Artificial Intelligence (AI) to repair competency…
AI is the Future but Avoid Human Touch at your Peril!
AI and automation are the future of CX – but you avoid the human touch at…
Contact Centres Increased Adoption of AI But Struggle to Capture ROI
LiveVox Study Reveals Contact Centers Have Increased Adoption of AI, But Struggle to Capture ROI The…
Contact Centres Need the Tools to cope with Customer Expectations
Contact Centres need to be given the correct tools to cope with the surge in customer…
AI Brings Jobs – Not Killing Contact Centre Jobs
Why AI will bring about job enabling, not job killing in the contact centre according to…
Global Artificial Intelligence in Contact Centres Market Report
Global Artificial Intelligence in Contact Centres Market Report 2022-2036: Use Cases for AI Today and the…
5 Reasons to Boost Self-Service Using Artificial Intelligence
5 reasons to boost self-service using AI in today’s property market Predictions for the property market…
5-Step Checklist for Mastering Enterprise AI in Contact Centres
A 5-step checklist for mastering enterprise AI; Artificial Intelligence is here to stay but how do…
Intelligent Automation: Boosting your CX & Business Efficiency
Intelligent Automation: Boosting your CX and Business Efficiency and making Our World more Human In this…
Artificial Intelligence: 3 Benefits for the Insurance Industry
As the insurance sector competes to win market share, Henry Jinman at EBI.AI discusses three ways…